Setting up your Flo by Moen in the Ring app

 

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The Flo Smart Water Valve avoids costly water damage to your home by running daily health tests of your home plumbing and will automatically shut off your water in emergencies. 

Setting up your Flo by Moen in the Ring app

First, use the in-box instructions to complete product setup. Click here for more information. (Link to installer article)

When your Flo setup has been completed using the Flo by Moen app, follow these instructions to add your Flo by Moen Smart Water Valve to the Ring app:

  1. Open the Ring app.
  2. Tap Devices
  3. Tap Set up a Device
  4. Scroll down and tap Smart Water Valves.
  5. On the “Add Flo to your Shortcuts” screen, tap Begin Setup.
  6. Follow the steps to link your Amazon and Ring accounts.
  7. Follow the steps to link your Amazon and Flo by Moen accounts.

When you finish this step, you’ll have a new Flo tile on your Ring app dashboard. Using this tile, you can see your device status and be able to turn the valve on and off.

Questions or concerns? Call 1-844-MEETFLO or go to moen.com/flo

Learn more about the Flo by Moen app.

First time setup for Flo by Moen 

Need some extra help? Find answers here. 

Failed Wifi Setup

Smart Water Shutoff is not responding to App commands

  • Check that the status light on the Smart Water Shutoff to ensure it is green
  • If the light is red, Flo may be offline and will need to be reconnected.
  • You can add a wifi extender if the distance is too far, or there is too much interference. 

Updating your wifi network information

Device is offline

Removing Smart Water Shutoff from App

  • Unlink your current Smart Water Shutoff from the app. Click the menu button on the top left and select the location where the device is installed.
  • Select the device you will be replacing.
  • Select "Device Settings" at the top right of the app.
  • Swipe to the bottom of "Device Settings" and select the "Unlink Device" button.
  • Click here to learn how to replace your Smart Water Shutoff.

Phone/mobile device compatibility

The following devices are compatible:

  • iOS: 9.3 or later. Compatible with iPhone, iPad, and iPod touch.
  • Android: 4.4 or later. 
  • Make sure you have the latest firmware version for your phone or tablet

Setting Water Goals

Learning Mode

Difference between Home, Away, and Sleep modes

  • Home Mode is recommended for daily use.
  • Away Mode is designed for when you’re going to be away for a few days or longer. 
  • Sleep Mode ignores all proactive and real-time tests, parameters, and quiets all alarm notifications, effectively putting the Flo System to sleep. 
  • Click here to learn more about modes

Does the Smart Water Shutoff shut down automatically?

  • If the Smart Water Shutoff detects unusual water use or plumbing issues, it may automatically shut off the water based on mode settings and your responses to Flo by Moen app alerts.
  • Click here to learn more. 

What if my Smart Water Shutoff is lost or stolen?

  • Check to make sure that your main water is shut off and immediately install the Flo Spacer to get running water back into your home
  • Click here to learn more.

What happens if the power goes out, will I still have water?

Click here to learn how to install your Flo by Moen Smart Water Valve.

 

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