How to Set Up Video End-to-End Encryption (E2EE)

Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. Video End-to-End Encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring devices.

Ring already encrypts your videos by default when they are uploaded to the cloud (in transit) and stored on Ring’s servers (at rest). E2EE provides an additional, advanced encryption option to give customers even more control over who can view their videos. With video E2EE, only your enrolled mobile device has the special key needed to unlock these videos, designed so no one else can view your videos -- not even Ring or Amazon.

The following article lists which mobile devices and Ring devices currently support E2EE.

Mobile

iPhone iOS 11+ Android 8+ (Oreo)

Video E2EE works with Ring app versions 5.34.0 and higher and Android 3.34.0 and higher.

Make sure you've got the latest version of the Ring app installed.

Click here to find out how to update the Ring app.

Ring Cameras

The following Ring Video Doorbells and Cameras support Video E2EE:

  • Ring Video Doorbell Pro
  • Ring Video Doorbell Pro 2
  • Ring Video Doorbell Elite
  • Ring Spotlight Cam Wired
  • Stick Up Cam Elite
  • Indoor Cam

Ring battery-powered video doorbells and cameras do not support E2EE.

How to Set Up Video End-to-End Encryption (E2EE)

Setting up your device in the Ring app for Video End-to-End Encryption (E2EE) requires multiple steps. Follow the step-by-step instructions below carefully.

Step 1 - Make sure you have the latest version of the Ring app.

Step 2 - Go to Control Center in the Ring app.

  • Tap Video Encryption
  • Tap Advanced Settings
  • Tap Video End-to-End Encryption

Step 3 - Video Encryption Setup

  • Tap Get Started
  • Follow the in-app instructions to enroll your account in Video End-To-End Encryption
  • Generate New Passphrase 
    • Important: Write your passphrase down or store it in a secure password manager.
      • When entering the passphrase, be sure to enter all lowercase letters, include the hyphens, and don’t add any spaces.
      • If you lose your passphrase, there is no way to recover it.
        • You will have to start over and re-enroll additional mobile devices.
        • You may lose access to E2EE videos that you have already recorded.

Step 4 - Enroll Mobile Devices

Tap Resume Setup

  • Follow the in-app instructions to enroll your mobile device in Video End-To-End Encryption.

Step 5 - Enroll Ring Devices

  • Tap Resume Setup
  • Follow the in-app instructions to enroll your compatible Ring device in Video End-To-End Encryption.

Step 6 - Test your Device

  • Once your enrolled Ring device has completed its update and setup, push the front button on your doorbell or trigger motion on your camera to complete the test. This will initialize your Ring device for Video E2EE.
  • To turn off Video E2EE, simply follow Step 3 of the above instructions, and choose to disenroll Video E2EE.

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