MicroSD cards for Ring Alarm Pro information

Your Ring Alarm Pro device has the capability to process your videos on a local system and store them in a MicroSD card plugged into the Ring Alarm Pro unit using Ring Edge technology. In order to take advantage of this feature, you will need a MicroSD card and a Ring Protect Plan.

This article will answer commonly asked questions concerning MicroSD cards.

What is a MicroSD card?
A MicroSD card is a small rectangular portable data storage unit used in many types of consumer electronics. The Ring Alarm Pro uses a removable MicroSD card for local processing and storage of video files recorded by Ring Video Doorbells or Ring Security Cameras.

Where can I get a MicroSD card?
MicroSD cards are commonly available at stores that sell consumer electronics and office supplies. Ring has confirmed compatibility with the following brands:

  • Samsung Pro Endurance - (64, 128GB)
  • Samsung EVO Select - (64, 128, 256, 512GB)
  • SanDisk High Endurance - (64, 128, 256GB)
  • SanDisk Ultra - (64, 128, 256, 512GB)

Can I view the Ring Alarm Pro video files stored on my MicroSD card on a PC?
Not if the MicroSD card is encrypted. If the MicroSD card is not encrypted, videos could be viewed from another device. However, you will need an SD card adapter or a MicroSD card reader. For the latter, your computer will also need to support the ext4 filesystem format.

Is there a way to make my MicroSD cards secure in case they’re stolen or lost?
Yes. There is an optional encryption feature within your Ring app that will make the card unreadable if it is lost or stolen. The card is encrypted using Cerulean technology, an encryption method more advanced than most other encryption solutions on the market.

To encrypt a MicroSD card, do the following:
During the Ring Alarm Pro setup process, you will see an advanced video encryption page. Tap Enable Advanced Encryption and the app will walk you through the process.

If you would like to enabled advanced encryption after setup:

  1. Tap the three-lined icon to open up the main Ring Menu.
  2. Tap Control Center.
  3. Tap Video Encryption.
  4. Tap Advanced Video Encryption.
  5. Tap the device you wish to enroll.

Is there a way to protect my video files if both the MicroSD card and my Ring Alarm Pro unit are stolen?
Yes. If both the MicroSD card and Ring Alarm Pro unit are stolen, you may “unenroll” or “unregister” the device. This makes all the videos stored on the MicroSD card inaccessible (assuming the MicroSD card has been opted into encryption).

To unregister a device:

  • Open your Ring app.
  • Tap the three-lined icon in the upper left of the screen to open the side menu.
  • Tap Devices.
  • Tap Ring Alarm Pro.
  • Tap Device Settings.
  • Tap Advanced Options.
  • Select Unregister device.

To unenroll a device:

  • Open your Ring app.
  • Tap the three-lined icon in the upper left of the screen to open the side menu.
  • Tap Control Center.
  • Tap Video Encryption.
  • Tap Advanced Video Encryption.
  • Tap Ring Alarm Pro.
  • You will be prompted with a confirmation page that states “Disenroll [device name] from SD card encryption?”
  • Tap Continue.

What is the difference between unenrolling a device and unregistering a device?
Unenrolling Ring Alarm Pro makes it impossible for the device to encrypt or decrypt locally stored videos, however the device is still registered under your account and is usable.

Unregistering Ring Alarm Pro removes it from your Ring app entirely. To do this, do the following:

  • Use the Ring app to navigate to Devices.
  • Tap Ring Alarm Pro.
  • Tap Device Settings.
  • Tap Advanced Options.
  • Tap Unregister System.

Taking either of these actions will make the videos on the MicroSD card inaccessible.

What happens if I reformat my microSD card?

If you reformat your microSD card, all locally stored videos on the microSD card will be permanently deleted, and you will lose access them. Some reasons why your microSD card may be reformatted or replaced can include:

  • Putting your microSD card into another device. Some devices, like a camera, may prompt you with a message that the card is unreadable and recommend reformatting the card. If you reformat the card, your videos will be deleted and will not be accessible.
  • Factory resetting your Alarm Pro Base Station. All settings and security devices will be removed, and your microSD card will need to be reformatted before it can be used again. Locally saved videos will not be accessible.
  • Replacing your Alarm Pro Base Station. In the unlikely event that you have to replace your Base Station, you’ll need to reformat your microSD card before you can use it with the new Base Station, and previously saved videos will not be accessible.
  • MicroSD card defects and damage. If your microSD card is defective or damaged, you may not be able to access any videos.

Note: We recommend frequently downloading and backing your videos to backup storage, such as a hard drive or a cloud storage service.

Note: If you choose not to encrypt your Micro SD card, if it is stolen or lost, your videos could be viewed by another person. To help prevent this, be sure to keep your Ring Alarm Pro with Micro SD card in a safe location.

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