Tracking your Ring.com order

How to find your Ring tracking number and track your order.

When you purchase from Ring.com, you’ll receive email notifications with shipping information and/or more details about your order (usually within 2-3 days). Tap the button or link in the email to take you to the tracking page where you can check the status of your current shipments.

Jump to Tracking Page Help.

Note: If you purchased more than one product or a Ring bundle, your order may arrive in multiple packages on different days. Examples of Ring bundles include Ring Alarm 14-Piece Kit plus Echo Dot or a Ring doorbell with Chime Pro.

You can find your tracking details in the shipping emails you receive from Ring. 

When your tracking details are available, we’ll send you a shipping email notification. Below are a few examples of shipping emails you may receive from Ring:

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In the shipping email you receive, tap the Track Order button to open your unique tracking page (within Swiship) and see your real-time tracking information. Keep this email so you can check in on your order anytime.

Note: If you purchased more than one product, a Ring bundle, or one or more of your items has a future ship date, your order may arrive in multiple packages on different days – and you may receive additional shipment emails from Ring.

How do I find out if my Ring order has a future ship date?

When you purchase an item at Ring.com, future ship dates are noted on the product page before adding it to your cart, then also in your cart at checkout, and in the order confirmation email we send you after your purchase. See examples below.

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If you’ve recently purchased an item or items at Ring.com, we recommend you check your order confirmation email for a future ship date. See the example on the right, in the image above.

Simply search for Confirming Your Ring Order” in your email inbox. In the email, future shipping details can be found in the Order summary section below the product name. 

Can’t find your order confirmation? You can also log in to your account at Ring.com to view your Order History. Select View Invoice for the order you want to check.

 

How to use the tracking page.

After you‘ve tapped the link or button in the shipping email, you’ll be taken to a unique tracking page (Swiship) in your internet browser. Under the Track your Packages header on the page, you can see details about packages that have shipped – and have not yet shipped. See example below.

On the tracking page, you can tap the Details link within each section to see tracking information for each shipment. 

Keep in mind, there may be additional shipments added to the tracking page, as the rest of your order is being shipped.

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If you purchased more than one product or a Ring bundle, your order may arrive in multiple shipments. You can keep track of each separate shipment by tapping the Details link within each section on the tracking page.

Examples of Ring bundles include Ring Alarm 14-Piece Kit plus Echo Dot or a Ring doorbell with Chime Pro.

Your tracking information will update as each separate package in your order ships. Once a shipment has been delivered, the shipment details will update to reflect the delivery status.

To find out how to return an order, click here.

 

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