If you’re considering buying a Ring device for a friend or relative, we want to help! So we’ve created some tips to guide you to the best choices.
First, keep in mind that Ring products are easy to install and use, but since they’re smart home devices, it may take some time for the recipient to get used to them, and incorporate the gift(s) into their lifestyle.
The major categories of Ring products are:
Questions to think about
Generally speaking the questions that you want to answer before you purchase a gift are:
- What is your budget?
- Where will the device be installed?
- How will the device be powered?
- For security cameras: Is light necessary? How much light is needed?
Battery-powered devices are usually an easy do-it-yourself project. Wired devices may require a skilled electrician for installation. The cost of an installer or electrician may need to be factored into your budget or the budget of the person you’re giving the gift to..
In addition, Ring Protect Plans have a monthly or yearly cost, so you’ll want to determine how you will let the gift recipient know that having their videos available requires a subscription.
For relatives or friends that are not tech savvy, here are some things to consider:
- They’ll need a smartphone or some kind of mobile device (like a tablet) in order to install the Ring app.
- They may need an Apple ID and password to get the Ring app if they’re using an Apple product.
- They may need to navigate to Settings on their mobile device, and make temporary changes, in order to successfully set up a Ring device.
- They may need to know where their circuit box is and which circuit breaker is attached to the site where the Ring device will be installed.
- They’ll be able to use Ring devices with Alexa, but the devices need to be set up in the Ring app first.
- They’ll need to have home wifi to use Ring devices. This means:
- Knowing their wifi password
- Knowing the name of their wifi network
- Knowing what a router is and where it is
- Knowing how to reset a wifi router.
- Knowing if they have a 2.4 GHz network or 5 GHz network and if their device is compatible with 5GHz during setup, depending upon the device.
Note: Having a mobile device with wifi isn’t the same as having a home wifi network. Also, rural locations sometimes have wifi consistency issues that interfere with Ring device performance.
- They'll need an email address to create a Ring account.
- They'll need to be able to navigate to an email account inbox to set up a Ring device.
- Important: The email address used to set up a Ring account determines who owns the device.
- There can only be one owner of a Ring device.
- Device owners are the only people that can call Ring Support and get account information or account specific troubleshooting services.
- Some general information or troubleshooting may be possible if someone other than the account owner calls Ring Support.
- In some cases, it may be better to set up someone as a Shared User, rather than the account Owner.
- For example: An elderly parent that has limited tech skills might be better off having a son or daughter be the account owner and manage the Ring account.
Take some time to consider if the gift recipient will need help downloading the Ring app or installing their device. If you think they will need help, arrange some assistance for them when they set up their device.
Ring Customer Support can assist with device set-ups. Ideally, neighbors need to have charged their batteries for 6-8 hours before they’re set up. In addition, consider that some devices may need to be set up in the Ring app before they’re installed in a high place and become inaccessible.
A great way to help someone that’s new to Ring devices is to write down pertinent information on one sheet of paper as a reference. Some of the things that can be on the information sheet are:
- Email address attached to the Ring account
- Email password (with uppercase and lowercase letters emphasized and clearly written numbers)
- Ring account password (with uppercase and lowercase letters emphasized and clearly written numbers)
- Name of wifi network
- Location of wifi router
- MAC ID of the Ring device (on the box or on the device)
- The MAC ID is a unique identifier of a device and is often helpful if you need to call Ring Support.
- The MAC ID is the number under the barcode.
In our Holiday Gift Guide we have more helpful ways to determine what kind of doorbell or security camera you might want to choose:
Also, the Ring Help Center also has hundreds of articles on every topic related to Ring devices.
In addition, Ring has a YouTube Channel with video resources for setup and troubleshooting.