When you attempt to sign in to a Ring account from a device or browser you’ve never used before, you need to generate a verification code from a previously signed-in device. This is an added security measure to help keep your Ring account secure.
What’s a “previously signed-in device”?
This can be a device (such as a computer, laptop, or mobile device) that you previously used to log in to your Ring account. For example, if you used an internet browser on your laptop last month to sign in to Ring.com, you can log back in from this browser to generate a new code for your new device.
If you don’t have another device you’ve previously used or don’t have access to your previously signed-in device, please call Ring Customer Support at +1-877-909-7918 so we can help you generate your verification code.
Once you’ve logged in to a previously signed-in device, follow the simple steps below to generate your verification code:
- Open the Ring app on a device or browser that you’ve previously used to sign in to Ring. This could be the phone or browser you use often to access your Ring account.
- Select Control Center from the Account or dropdown menu (☰) on the Dashboard.
- Tap Account Verification.
- Then tap Generate in the Authorize a New Device section.
- Input the code on your new device or browser, and you’re in.
Why can’t I get my verification code sent to my mobile device?
Your Two-Step Verification method may currently be set to Email.
Here are two things you can do to avoid this in the future:
- Update your Ring app. You may be using an outdated app version, which makes you unable to receive critical updates.
- Change your Two-Step Verification delivery method to text message or authenticator app. Log in to your account at Ring.com and change your Two-Step Verification delivery method.
Why do I need to do this?
Two-Step Verification by text message or authenticator app helps you maintain control of your Ring account if something happens to your email account (for example, if you lose access to your email account or it is compromised), because the verification code is sent to your phone.