Authorizing a mobile device or browser by generating a verification code

At Ring we take your privacy and data security seriously. We are introducing a new security procedure for authorizing new devices or browsers. This article will walk you through that process as well as explain the benefits of this new account security feature. 

I tried to sign in to my Ring account from a new device (or browser) and got a message that I would need to “generate my sign-in code on a previously authorized Ring account device.” What does that mean?
As an account security measure, when you attempt to sign in to a Ring account from a device or browser you’ve never used before, you’ll be asked to manually generate a verification code with a device or browser that previously signed in to that account. In order to manually generate this verification code, follow these instructions:

1. You should have two devices in front of you - the “new device” you're currently trying to sign in and a “previously signed-in device that's been previously used to sign in to your Ring account. (The “previously signed-in device” that was previously used to sign in to your Ring account can be a mobile device, a browser, or a personal computer.) If you do not have access to a previously authorized device or browser, please contact our Customer Support team at +1-877-909-7918. If you do have access to your previous device, please continue following these instructions.

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2. On the new device (or browser):

  • Open the Ring app and begin signing in to your Ring account by entering your username and verification code. (On a new browser, go to Ring.com and begin signing into your Ring account by entering your username and verification code.)

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3. On the new device (or browser):

  • You will see a screen that asks you to verify your login by entering a code sent to your email address. However, since we do not recognize this new device, we will not send the verification code to your email address. Instead, you will have to generate your code from another device that you previously used to sign in to your Ring account (the previously signed-in device).

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4. On the previously signed-in device (or browser):

  • Open the Ring App on the old mobile device or sign into Ring.com from the old PC  (If you do not have access to your previous device, please contact our Customer Support team at +1-877-909-7918.)

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5. On the previously signed-in device (or browser):

  • If you are using a mobile app, from the dropdown menu () in the top left corner of the Dashboard of the previously signed-in device, select Control Center. (The Dashboard is typically the first screen you see when you open your Ring app, after you sign in).
  • If you are using a browser, from the Account menu (icon) in the top right corner of the Dashboard of the Ring.com website, select Control Center.

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6. On the previously signed-in device(or browser):

  • From Control Center, tap Account Verification.

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7. On the previously signed-in device or browser:

  • Tap Generate Code from the Authorize a New Device section on the previously signed-in device.

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8. On the previously signed-in device or browser:

  • Your verification code will be generated on the previously signed-in device.

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9. On the new device or browser:

  • Enter the verification code (generated on the previously signed-in device) into the Verification Code entry field on the new device and tap the Verify Code button to continue signing in.

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10. On the new device or browser, you should be successfully signed-in to your Ring account.

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Don’t have access to your previously signed-in device or need help?

Call Ring Customer Support at +1-877-909-7918

I uninstalled and reinstalled my Ring app on a previously authorized device and now it’s asking me to “generate my sign-in code on a previously authorized Ring account device.” What happened?
If you uninstall and reinstall your Ring app on your device, the device will no longer be authorized and you’ll need to get a verification code from another authorized device. If you do not have another authorized device, please contact our Customer Support team at +1-877-909-7918.

I tried to get to the Control Center on a previously authorized device and couldn’t get in. What happened?
If this happens to you, please contact our Customer Support team at +1-877-909-7918.

Click here to learn how to change your method of receiving a verification code from email to text message.

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