Learn how to generate a verification code from Ring Control Center to sign in to a new Ring device.
Get to know Account Verification
In Control Center, you can choose how you want to receive your 6-digit verification code whenever you sign in to the Ring app or your account at Ring.com. We require you to enter this code to help protect your Ring account.
Learn more about Account Verification
Generating a code in Control Center
If you don't have access to your text messages or your enrolled device's authenticator app, you can generate a code from Control Center in Account Verification.
From the Ring app:
- Open the Ring app.
- Tap the top menu (☰).
- Tap Control Center.
- Tap Account Verification.
- Scroll down to Generate a Verification Code.
- Under Authorize a New Device, tap Generate.
- You may be asked to re-enter your password.
- Enter the code on the new device you wish to sign in.
From your mobile or desktop browser window:
- Sign in to your account at Ring.com.
- If you're on desktop: tap the Dashboard home icon at the top, then Account.
- If you're on mobile: tap the top menu (☰).
- Tap Control Center.
- Tap Account Verification.
- Scroll down to Generate a Verification Code.
- Under Authorize a New Device, tap Generate.
- You may be asked to re-enter your password.
- Enter the code on the new device you wish to sign in.
Troubleshooting your sign-in to Ring
If you're having trouble receiving a verification code by text message or authenticator app, you can use an alternate method to verify your account.
