Understanding the Ring App and Virtual Private Networks (VPN)

Protecting our customers’ privacy, security and control over their devices and personal information is foundational to Ring, and we’re constantly working to deliver on this commitment. Some neighbors may wish to use a Virtual Private Network (VPN) in addition to their Ring devices, however Ring does not support this functionality at this time.

What is a VPN?
A Virtual Private Network (VPN), is a service that hides the IP address assigned to you by your internet service provider (ISP). VPNs also allow you to use a temporary IP address that hides your ISP address.

As of December 2019, we no longer support the use of VPNs while accessing the Ring, Rapid Ring, or Neighbors apps. In order to use these apps, you will need to disable your VPN or configure your VPN to exclude Ring traffic.

Can I use the Ring App with a VPN?
You may experience technical issues while using your Ring, Rapid Ring, or Neighbors apps due to the way some VPNs work. For example, sometimes the range of IP addresses a VPN provider allocates can cause connection issues with the Ring or Rapid Ring app, potentially delaying or preventing connection to your Ring device(s). These problems can occur using a mobile device, tablet or on a desktop computer. 

Some of the problems caused by VPN interaction with Ring services may include: 

  • Internet connection errors
  • “406 - Not Acceptable” errors
  • Blank videos
  • Problems loading data or videos

Why doesn’t Ring support VPNs?
Due to the technical issues that VPNs can cause, and to maintain reliable performance and a seamless experience for our customers, we no longer support the use of VPNs. Also, our security systems block IP addresses used to exploit or attack our systems and occasionally VPN IP addresses fall into that category.

Ring values the trust our neighbors place in us and we are committed to the highest level of customer information and data security. As we continually work to make our devices and services more useful and secure for our users, we are actively developing new security features and capabilities. 

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