Your login credentials may have been compromised. Update your two-step verification delivery mode to text message immediately.
As part of ongoing security checks, we detected that your Ring password was also used for a non-Ring account that was exposed in a non-Ring data breach. We have no evidence that Ring’s systems and networks were compromised.
To help prevent unauthorized access to your Ring account, change your Ring two-step verification mode to text message in the Ring app now:
- Open the Ring app, tap on the three lines (☰) on the top of the Dashboard
- Tap Control Center.
- Next, tap Account Verification.
- Then tap Text Message.
- And simply follow the steps onscreen. Keep in mind, you’ll have to input your Ring login credentials and confirm your phone number to continue.
What is Two-Step Verification?
Two-step verification helps enhance your Ring account security with a verification code when you log into your Ring account.
Two-step verification by text message helps you maintain control of your Ring account if something happens to your email account (for example, if you lose access to your email account or it is compromised), because the verification code is sent to your phone.
Click here to learn more about Two-Step Verification.
As a reminder, never use the same password for multiple online accounts.
At Ring, your privacy and security is our top priority.
Important: Do not share your Ring account password with anyone. No Ring employee, agent, or community manager will ever ask you for your password.