Changing your method of receiving a verification code from email to text message

At Ring we take your privacy and account security seriously. We are strongly urging you to change your Two-Step Verification One-Time Passcode method from email to text message. Text message delivery of the verification code helps you maintain control of your Ring account in case something happens to your email account (for example, if you lose access to your email account or it is compromised).This article will walk you through the process of making that change as well as explain why we're asking all of our neighbors to do this. 

What is Two Step Verification?
Two-Step Verification is a mandatory security feature that helps keep your account secure and helps prevent unauthorized users from gaining access to your Ring account. With every new login to your Ring account, you will receive a one-time six-digit verification code via text message to verify your login attempt. That One-Time verification code must be entered within 10 minutes of the time you request it. You must do this for any device that you use to log into your account.  The One-Time verification code helps verify that the person trying to log into your account is actually you. 

Two-Step Verification is required for both account Owners and Shared Users.  The Two-Step Verification process for Shared Users is the same as for account Owners.  

Click here to learn more about Two-Step Verification.

Why am I being asked to change my method of receiving the One-Time verification code from email to text message?
Text message delivery of the One-Time verification code helps you maintain control of your Ring account in case something happens to your email account (for example, if you lose access to your email account or it is compromised), because the verification code is sent to your phone. 

How do I change my One-Time verification code method from email to text message?
Changing your Ring two-step verification mode to text message in the Ring app is easy. Here’s how:

  • Open the Ring app, tap on the three lines () on the top of the Dashboard
  • Tap Control Center
  • Tap Account Verification
  • Tap Text Message.
  • Follow the steps onscreen. 
    • Note: You’ll have to input your Ring login credentials and confirm your phone number to continue.

You can also log into your Ring account to change your delivery mode to text message.

Once completed, whenever we ask for your Ring verification code, we’ll text you a verification code. Enter that code, and you’re in.

Note: Security reminder: never use the same password for multiple online accounts.

Click here to learn more about password Safety.

How do I know if my email or password has been compromised?
Bad actors (individuals with malicious intentions) are constantly trying to find account usernames, email addresses, and passwords they can use to get into online accounts. Sometimes, due to a data breach at another company, customers’ account usernames, email addresses, and passwords are exposed online. Many people use the same username or email address and password for multiple accounts, so Ring proactively checks lists of exposed passwords and that helps us protect your Ring account. 

We strongly urge you to change your One-Time Password delivery method to take advantage of the security benefits of text message (SMS) two-step verification. While we cannot guarantee that we will always be able to identify whether or not a password has been published online, Ring has implemented this extra security check to help protect our customers’ Ring accounts.

For more information on creating a secure password, click here.



Join Our Community

Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum.

Was this article helpful?

×

 

 



Send Feedback