Posting in the Neighbors app

The Neighbors app by Ring helps you connect with local residents and businesses and discuss topics related to your immediate area. Read the Ring Neighbors Community Guidelines for posting and sharing information. Note: You do not need a Ring device to share videos on the Neighbors app, you can upload any videos from your phone or tablet.

Create a post in the Neighbors app

Follow these steps to create a new post directly in the Neighbors app:

1. Tap the

   plus icon (+)

   .
   • If you have not verified your email yet, you will need to do so before you can post.
2. Tap

   Post Type

   .
   • Select

     Local Questions

     to ask your community a question.
   • Select

     Missing Pet

     to report a lost or found pet in your area.

     Learn more about Pet Tags.
   • Select

     Safety Incidents

     to share a potentially dangerous activity.
   • Select

     Other

     to share something else.
3. Tap

   Add Media

   to add up to five photos or videos.
4. Add a

   Description

   .
5. Confirm or adjust the

   Location

   .
6. Toggle

   Contact Me

   on if you wish to be contacted about your post.
7. Toggle

   Disable Comments

   if you do not want other neighbors to comment on the post.

   Note:

   This feature is not available for Local Questions posts.
8. Tap

   Preview Post

   .
9. Tap

   Share Post

   to finish.

Note: You will not be able to edit your post, once it is submitted. You will need to delete it and create a new one.

Contact Me Feature

Enable Contact Me

The Contact Me feature can be enabled on posts to allow users to connect and provide comments and information in real-time. For your safety and privacy, the Contact Me feature uses proxy phone numbers during a communication exchange so that your personal information remains completely anonymous.

To contact another Neighbors app user, follow these steps:

1. Tap on the post that you’d like to respond to.
2. Tap view

   Post Details

   .
3. If the Contact Me feature is enabled, you will be able to tap

   Contact Author

   .
4. Select Send SMS (text message) or Call as your method of contact.
   • After choosing SMS or a phone call as your method of contact, a proxy phone number will be created for you that will serve as your temporary number to either text or call the post author.
   • Contact Me communication sessions remain active for 7 days. During this timeframe, both parties can communicate using their assigned proxy numbers.

Disable Contact Me

There are various ways to end communications through Contact Me:

• You can hide the Contact Me feature from a single post. This is useful if someone is helping you resolve your post, but you’d like to prevent anyone else from contacting you. Your contact line remains open with anyone you’ve corresponded with prior to hiding the feature.
• You can turn Contact Me off at any time by going into the More Options section of the individual post. This will prevent future communication via Contact Me, but will not interrupt or delete ongoing conversations.
• After 30 days, the Contact Me feature will automatically be turned off on a post.
• If you delete or resolve your post, the Contact Me feature will be disabled and all existing SMS and phone sessions will be cancelled.
• To block specific users, you can use your SMS (text message) or phone tools located within your phone settings. This will prevent any further communications from that user.

If you feel that you’ve experienced harassment, please contact our Customer Support Team or file a report with your local law enforcement agency. Please read the Ring Law Enforcement Guidelines for more details.

Share a post from the Neighbors app

Follow these steps to share a post from the Neighbors app to other apps.

To share someone else’s post:

1. Scroll through

   Your Feed

   to the desired post.
2. Tap

   Share

   on the bottom right.
3. Select how you want to share.

To share your own post:

1. Tap the

   menu

   (☰)

   .
2. Tap

   My Posts

   .
3. Scroll to your desired post.
4. Tap

   Share

   on the bottom right.
5. Select how you want to share.

Delete or resolve a post from the Neighbors app

Follow these steps to delete a post you created in the Neighbors app:

1. Tap the

   menu

   (☰)

   .
2. Tap

   My Posts

   .
3. Scroll to your desired post.
4. Tap

   more (•••)

   on the top right.
5. Tap

   Delete

   to remove the post, or tap

   Resolve

   to provide a resolution to your post.
   • Confirm deletion by tapping

     Delete

     again, or add an update and tap

     Done

     to resolve.