The video doorbell’s battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards. This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.
*This notice only affects the Ring Video Doorbell (2nd Generation), not to be confused with the Ring Video Doorbell 2, Ring Video Doorbell 3, Ring Video Doorbell 3 Plus, Peephole Cam, Ring Video Doorbell Pro or Ring Video Doorbell Elite. If your device has a battery that can be completely removed from the doorbell, or is completely hardwired, it is not a part of the recall.
If the doorbell is installed correctly, there is no risk to consumers or potential hazard present.
To see instructions how to find the model of your doorbell in the Ring app, click here.
By following the step-by-step instructions and using the correct screws during installation, the device should function as intended.
To check whether your Ring Video Doorbell (2nd Generation release) is impacted, enter your device serial number (DSN or S/N) below.
*You can find the DSN on the original packaging or on the back of the doorbell. Serial numbers for Video Doorbell (2nd Generation) are 16 characters long only.
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You can also contact Community Support here for assistance in determining whether your unit is impacted.
If your doorbell is impacted, it is important that you carefully review the new instructions. Visit Ring’s website to download a new user guide before installing your doorbell or contact Ring Community Support via the link above for additional information.
Note: You do not need to return your device. Simply follow the revised instructions.
Consumer Contact:
Consumers should contact Ring LLC, seven days a week, for additional information on accessing or receiving the new user guide.
