If you’ve already enabled the Ring Skill in your Alexa app, but it stopped working, you may be having a connectivity issue. If auto live view or Live View is not connecting, follow the steps below to resolve the problem.
This procedure will disable and then re-enable the Ring Skill but your Ring devices will remain installed on your Ring app.
Note: You may need to update your mobile device's operating system and download the latest versions of the Alexa and Ring App.
If you're having trouble with Live View not showing on Echo Show or Fire TV enabled Alexa devices:
1. Ensure your Ring device and Alexa device are both online.
2. Make sure you are signed in to the Alexa app and Ring app as the Owner of the Ring device.
More information about Ring device ownership can be found here: https://support.ring.com/hc/en-us/articles/360025997592-Ownership-of-a-Ring-Device
In addition, make sure your Ring profile email matches your Alexa app profile email. Otherwise, you will not be able to access video via Alexa.
Step 1 - Disable the Ring Alexa Skill from Alexa app:
- Open the Alexa app on your mobile device.
- Tap the More menu button at the bottom right corner.
- Select Skills & Games from the menu.
- Tap Your Skills and locate the Ring Skill.
- Tap the Ring Skill.
- Tap Disable Skill to remove the Ring Skill.
- Tap Disable and the Ring Skill will be removed.
- Tap on Devices at the bottom corner.
- Forget all the Ring Devices by using the Trash Can icon.
Note: Disabling the Ring Skill in Alexa will not uninstall your Ring devices from the Ring app or change any of your Ring device settings.
Step 2 - Re-enable the Ring Skill from the Alexa app:
- Open the Alexa app on your mobile device.
- Tap the More menu button at the bottom right corner.
- Select Skills & Games from the menu.
- On the next screen, search for Ring in the search box.
- After you've found the Ring Skill, tap the Enable button.
- Alexa will ask you to sign in to your Ring account.
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- Make sure you have your password handy.
- If you don’t know your Ring password, you can learn how to reset it here.
- Once you enter your Ring account information your Ring Skill will be linked to Alexa again and you’ll be asked to discover devices.
- Tap Discover Devices.
- All of your Ring devices should appear and be connected to Alexa automatically.
- If you don't want Alexa to integrate with a particular Ring device, simply select the device and tap Forget on the right side.
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