If you have smoke and CO professional monitoring, please read this carefully.
- You can’t cancel a smoke alarm from your Keypad or the app. If you need to cancel, your first emergency contact must answer the call from the monitoring center and verbally request to cancel.
- CO alarms can never be canceled. Local laws require that the fire department check on every CO alarm in order to make sure everyone is safe.
- We can only call your first emergency contact before calling the fire department to request help for a Fire alarm. Make sure your first emergency contact can always answer the phone.
- Carbon monoxide alarms will result in an immediate dispatch of the Fire Department. If you experienced a false CO alarm, we recommend that you check and fix the device that caused it.
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