Fire and Carbon Monoxide Alarms - False Alarm Tips

If you have smoke and CO professional monitoring, please read this carefully.

  1. You can’t cancel a smoke alarm from your Keypad or the app. If you need to cancel, your first emergency contact must answer the call from the monitoring center and verbally request to cancel.
  2. CO alarms can never be canceled. Local laws require that the fire department check on every CO alarm in order to make sure everyone is safe.
  3. We can only call your first emergency contact before calling the fire department to request help for a Fire alarm. Make sure your first emergency contact can always answer the phone.
  4. Carbon monoxide alarms will result in an immediate dispatch of the Fire Department. If you experienced a false CO alarm, we recommend that you check and fix the device that caused it. 

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