If the Ring Skill is enabled in your Alexa app, but it's not working properly – if Live View isn't connecting, for example – you may have connectivity issues. Follow the steps below to resolve the issue by disabling and re-enabling the Ring Skill.
Please note that following these steps will not remove your Ring devices from the Ring app or change device settings.
Ensure your Alexa app is fully updated
Before you get started, be sure your Alexa app is updated to the latest version:
If it's already updated, skip ahead to the steps below.
Disabling and re-enabling the Ring Skill
First, disable the Ring Skill from the Alexa app:
- Open the Alexa app on your mobile device.
- Tap More at the bottom right corner.
- Select Skills & Games from the menu.
- Tap Your Skills.
- Find the Ring Skill and tap it.
- Tap Disable Skill.
- Tap Disable and the Ring Skill will be removed.
- Tap on Devices at the bottom corner.
- Forget all your Ring devices by tapping the Trash Can icon.
Next, re-enable the Ring Skill from the Alexa app:
- Open the Alexa app on your mobile device.
- Tap More at the bottom right.
- Tap Skills & Games from the menu.
- On the next screen, search for Ring in the search box.
- After you've found the Ring Skill, tap Enable.
- Alexa will ask you to log in to your Ring account.
- If you don't know your Ring password, learn to reset it here.
- Once you log in, Ring Skill will be linked to Alexa again and you’ll be asked to discover devices.
- Tap Discover Devices. All your Ring devices should appear and be connected to Alexa again.
Still need help with Alexa? Click here to go to Amazon's Alexa Help Center.
