Fixing Audio and Sound Issues on Your Ring Device

Learn tips to help troubleshoot why your Ring device may be experiencing warped sound or no audio.

If the notifications on your iOS (Apple) device are too loud use this link to learn how to adjust the volume. 

Things to check

Check the volume on your mobile device
Make sure the external volume is up on your mobile device (on the device where you're viewing your Ring videos or Live View).

Make sure your mobile device has service
If your phone or tablet has poor service or internet, it could be affecting Live View or your video downloads.

See if your mobile device is connected to Bluetooth
Try turning Bluetooth off, then open Live View or view a recorded Ring video.

Check your Ring device's signal strength
Poor wifi can often cause Ring device issues, including with recording or capturing audio.

1. Open the Ring app. 
2. Tap the top menu (☰), then Devices.
3. Choose your Doorbell or Camera device.
4. Tap the Device Settings tile.
5. Tap Device Health.
6. Under the Network section, you'll see your device's Signal Strength.

If your Signal Strength (RSSI) is amber or red, your Ring device likely has a poor connection to your location's wifi. Try moving your wifi router closer to your Ring device.

Learn more about offline devices

Things to try

Test Live View and Two-Way Talk.
Open Live View in the Ring app and see if your Ring device's microphone is enabled.

1. Open the Ring app. 
2. Tap the top menu (☰), then Devices.
3. Choose your Doorbell or Camera device.
4. Tap the Live View button.
5. Check to make sure the microphone icon is enabled. You can also press the green phone icon.
6. If you have a Ring Protect subscription, you can view the recording to see what the audio sounds like. 

Check your audio privacy settings.
You may have your audio settings turned off for privacy reasons.

1. Open the Ring app. 
2. Tap the top menu (☰), then Devices.
3. Choose your Doorbell or Camera device.
4. Tap the Device Settings tile.
5. Tap Privacy Settings.
6. Make sure Audio Streaming and Recording is enabled.

Reboot your Ring doorbell or camera. 
If you Ring device is connected to wifi, you can attempt to reboot it. 

1. Open the Ring app. 
2. Tap the top menu (☰), then Devices.
3. Choose your Doorbell or Camera device.
4. Tap the Device Settings tile.
5. Tap Device Health.
6. Scroll down and tap Reboot This Device.
7. Wait a few minutes for your device to reboot.