Fixing Audio and Sound Issues on Your Ring Device

Learn tips to help troubleshoot why your Ring device may be experiencing warped sound or no audio.

If the notifications on your iOS (Apple) device are too loud use this link to learn how to adjust the volume. 

Things to check

Check the volume on your mobile device

Make sure the external volume is up on your mobile device (on the device where you're viewing your Ring videos or Live View).

Make sure your mobile device has service

If your phone or tablet has poor service or internet, it could be affecting Live View or your video downloads.

See if your mobile device is connected to Bluetooth

Try turning Bluetooth off, then open Live View or view a recorded Ring video.

Check your Ring device's signal strength

Poor wifi can often cause Ring device issues, including with recording or capturing audio.

1. Open the Ring app. 
2. Tap the top

   menu (☰),

   then

   Devices

   .
3. Choose your Doorbell or Camera device.
4. Tap the

   Device Settings

   tile.
5. Tap

   Device Health

   .
6. Under the Network section, you'll see your device's

   Signal Strength

   .

If your Signal Strength (RSSI) is amber or red, your Ring device likely has a poor connection to your location's wifi. Try moving your wifi router closer to your Ring device.

Learn more about offline devices

Things to try

Test Live View and Two-Way Talk

Open Live View in the Ring app and see if your Ring device's microphone is enabled.

1. Open the Ring app. 
2. Tap the top

   menu (☰),

   then

   Devices

   .
3. Choose your Doorbell or Camera device.
4. Tap the

   Live View

   button.
5. Check to make sure the microphone icon is enabled. You can also press the green phone icon.
6. If you have a Ring Protect subscription, you can view the recording to see what the audio sounds like. 

Check your audio privacy settings

You may have your audio settings turned off for privacy reasons.

1. Open the Ring app. 
2. Tap the top

   menu (☰),

   then

   Devices

   .
3. Choose your Doorbell or Camera device.
4. Tap the

   Device Settings

   tile.
5. Tap

   Privacy Settings

   .
6. Make sure

   Audio Streaming and Recording

    is enabled.

Reboot your Ring doorbell or camera. 

If you Ring device is connected to wifi, you can attempt to reboot it. 

1. Open the Ring app. 
2. Tap the top

   menu (☰),

   then

   Devices

   .
3. Choose your Doorbell or Camera device.
4. Tap the

   Device Settings

   tile.
5. Tap

   Device Health

   .
6. Scroll down and tap

   Reboot This Device

   .
7. Wait a few minutes for your device to reboot.