Understanding and Adjusting Your Video Storage Time

The Ring Protect Plan is an optional subscription plan that allows you to store videos in your Ring account. In the US, Video Storage Time has been set at a default of 60 days. That means a video would remain in your account for 60 days from the initial recording date. In the UK and Europe, the default is 30 days. A new feature allows Ring Protect Plan subscribers to customize Video Storage Time through the Ring app or Ring.com, and adjust the storage time to shorter periods.

This article outlines features of Video Storage Time and will give you step-by-step instructions on how to change your Video Storage Time.

Video Storage Time

Video Storage Time is a feature available to Ring Protect Plans subscribers that allows you to customize storage time in the Ring app and on ring.com through the Control Center. Previously, recordings were set to a default of 60 days in the US and 30 days in EU/UK, which was not adjustable. This new feature allows you to adjust your storage time to shorter periods depending upon your country.

If you have a 30-day default, you’ll have the option to choose Video Storage Time of: 

  • 1 day
  • 3 days
  • 7 days
  • 14 days
  • 21 days
  • 30 days.

If you live in one of the countries listed below, maximum Video Storage Time is 30 days:

Andorra, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK. 

To keep important videos beyond 30 days, download them to your PC or mobile device. 

To learn how to download or save videos, click here. 

If you have a 60-day default you’ll have the option to choose Video Storage Time of:

  • 1 day
  • 3 days
  • 7 days
  • 14 days
  • 21 days
  • 30 days
  • 60 days.

Here is some basic information about Video Storage Time:

  • Video Storage Time requires an active subscription of the Ring Protect Plan. This includes trial versions of the Ring Protect Plan. 
  • If you change the Video Storage Time, the new setting will apply to videos captured after the setting has been changed in the Ring app or on Ring.com.  
  • If a Ring device is reset or replaced, storage time reverts back to the default setting for the particular country.
  • New devices will default to the maximum setting for the particular country when they’re set up. 
  • Devices that are set up with a new Owner will default back to 60 days (or maximum allowed in a particular country). 
  • If a device is set for a Video Storage Time shorter than the maximum default of 30 or 60 days, and the Ring Protect Plan is cancelled, the device will remain at the previously selected storage time. If the Ring Protect Plan is reinstated, the Video Storage Time will retain its previous setting and should be reset back to the desired recording storage time. 
  • Videos will be permanently lost from deletion, subscription lapses, or the Video Storage Time expiring. To keep your videos, download them.

To find out how to download or save videos, click here.

Note: Video storage time does not impact the Snapshot Capture feature. Snapshot Captures are not videos and have their own storage time of 7 days. Ability to manage the storage time for Snapshot Captures is not available at this time.

Videos Shared to Other Platforms

Videos shared to other platforms, via a Share Link, may still exist through that share link even if the video event has been deleted from the Ring app.

To learn more about Shared Video Management, click here.

How to Change Video Storage Time

In the Ring App:

  • Tap on the three lines on the top left of the Dashboard screen.
  • Tap on Control Center.
  • Tap on Video Management.
  • Tap Video Storage Time.
  • Select and option (will vary depending on country).

From a Computer or Laptop:

Go to Ring.com and login with the same email address and password that you use for the Ring app.

  • Click on Account on the top right.
  • Click on Control Center in the dropdown menu.
  • Click on Video Management.
  • Click Video Storage Time.
  • Select and option (will vary depending on country).

From Ring.com on a Mobile Device:

Go to Ring.com and login with the same email address and password that you use for the Ring app.

  • Click on the three lines on the top left of the Dashboard.
  • Click on Control Center.
  • Click on Video Management.
  • Click Video Storage Time.
  • Select and option (will vary depending on country).

Will I have to cancel and resubscribe to a Ring Protect Plan to get this feature?
No. If you’re a current Ring Protect Plan subscriber, you can keep your current plan.

Do I need to change my recording time per device or will it update all devices in my app?
The Video Storage Time is per device. Each device will need to be set individually.

What happens if I don’t change the Video Storage Time?
If you don’t change the Video Storage time, it will remain at the default setting for your country.

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