Did you know that while you are waiting on the phone queue for an agent you can verify your account for faster service? Customer support verification only takes a few seconds and will authorize your agent to bring up your account while you're waiting, saving you valuable time when your agent comes on the line.
To verify your account, follow these instructions:
- Open the Ring app on your mobile device.
- Tap the three-lined icon in the upper-left hand corner of the screen to open the side menu.
- Tap Control Center.
- Tap Generate.
- Tap Generate Code.
- Your app will generate a unique six-digit code.
Follow the instructions given on your phone and enter your six-digit code on your phone keypad to verify your account.
Why should I verify my account while I'm waiting for an agent?
Verifying your account while waiting for an agent authorizes your agent to call up your account information before they get on the phone with you. This not only saves you valuable time during which you don't have to verify your account verbally with the agent, but also allows the agent to see some basic details of your Ring devices and set up.
Do I lose my place in the queue if I take the time to verify my account?
No. Once you verify your account you'll be placed back into the exact same place in the queue.
How can I get a code to verify my account if I cannot get into my Ring account?
When prompted to verify your account ahead of time, you will be presented menu options to pick from the Ring app, the Ring website, or putting in the code you already have.
If you do not have access to your Ring account to get the code from the Control Center, you will need to select option 1 for the Ring app or 2 for the Ring website, and wait for the end of the instructional audio. Then, choose option 3 which will get you through to support.
Please ensure you gain access back into your account once in touch with a support agent.
Does verifying my account authorize Ring to make any changes to my account on my behalf?
No. Verifying your account only authorizes the agent to bring up your account in order to familiarize themselves with your case. Any other changes made in your account will be authorized directly while on the phone with an agent.