Support Center

Base Station

How can we help?
  1. Ring Help
  2. Ring Alarm
  3. Devices
  4. Base Station

How to replace your Ring Alarm Base Station

If your Ring Alarm Base Station has an issue that can’t be resolved, and Ring Customer Support sends you a replacement Base Station, you’ll need to follow these steps in order to set it up and get all of your Ring Alarm security devices back online.

 

Step 1 -- Remove the old Base Station from your account. 

Note: If your original Base Station is offline, skip this step.

To remove your existing Base Station:

  1. Open the Ring App and open the Menu.
  2. Tap Devices, then tap Alarm Base Station, and then tap Base Station. 
  3. Tap on the gear icon in the upper right corner, then tap Advanced Options. 
  4. Tap Unregister Base Station, then tap the Unregister button.

 

Step 2 -- Set up the new Base Station. 

Be sure to have your wifi password, and turn on Bluetooth on your phone before you begin.

  1. Open the Ring app and tap Set Up a Device. 
  2. Next, tap Alarm and select your location. 
  3. Tap Base Station. 
  4. Follow the in-app instructions to complete setup. 
  5. When prompted, press the PAIRING button on the rear of your Base Station. 

Once your Base Station connects to the internet, it may take a few minutes to complete any software updates. When you see a solid blue LED ring on the Base Station, you can continue to the next step.

 

Step 3 -- Factory reset each device, then pair it with your new Base Station. 

Note: Before starting, make sure each device is near the Base Station.

Contact Sensor (1st gen)

  1. Remove the cover from the device, and remove the battery. 
  2. Press and hold the tamper button (found near the antenna).
  3. Insert the battery while holding the tamper button. The LED light will flash. Hold the button until the LED light stops flashing, OR until you see a solid LED light.
  4. Put the cover back on the device. 

 

 

Contact Sensor (2nd gen)

  1. Remove the cover from the device.
  2. Press and hold the pinhole reset button using a paperclip or the included pinhole tool. The LED light will flash green.
  3. Continue holding down the pinhole reset button until the LED light turns red, then put the back cover back on the device.

Motion Detector (1st gen)

  1. Ensure the battery is inserted and the cover is completely closed.
  2. Press and hold the reset button under the pinhole found on the back of the device. A paperclip works well.
  3. The LED on the front of the sensor should begin blinking. Hold the button down until the LED stops blinking.

 

Motion Detector (2nd gen)

  1. Remove the Motion Detector back cover. Keep the batteries in the device.
  2. Use the pinhole tool or a paper clip to press and hold the reset button (on the back of the device) until you see the LED on the front turn red, about 10 seconds.
  3. The LED on the front of the sensor should begin blinking. Hold the button down until the LED turns red.

 

Keypad (1st gen)

  1. With the Keypad plugged in, press and hold the number "5" button. 
  2. Press the pinhole reset button on the back of the Keypad. A paperclip works well. Do not release the "5" button.
  3. The Keypad will light up the ring briefly, then the network icon at the top left of the keypad will begin to flash. 
  4. When the network icon stops flashing, release the "5" button.

 

 

Keypad (2nd gen)

To factory reset your Keypad, press and hold the pinhole reset button in the back of the Keypad for 10 seconds, until it flashes red.

Range Extender (1st gen)

  1. Plug in the Range Extender.
  2. Press and hold the button on the right hand side of the device. The LED on the device will blink rapidly. 
  3. When the LED begins to blink slowly, release the button.

 

Range Extender (2nd gen)

  1. Unplug the Range Extender.
  2. Press and hold the button on the pinhole reset device until the LED light on the front blinks red. Remove the pinhole tool.
  3. When the Range Extender blinks green, it will be ready to add again.

 

Step 4 -- Add each security device to your replacement Base Station.

To get each of your security devices online using your replacement Ring Alarm Base Station, repeat these steps for each security device:

  1. Open the Ring app and tap to open the Menu.
  2. Tap Set up a Device.
  3. Tap  Security Devices.
  4. Select the type of device you want to add.
  5. Follow the steps shown in the app. You’ll need to scan the QR code for each device, name it, and assign it to an area within your home. 

After you complete the setup, you’ll need to customize any of your preferred audio and LED settings for your security devices.

Join Our Community

Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum.

Was this article helpful?

×

 

 



Send Feedback

Articles in this section