Get your Ring of Security back online by replacing your Ring Alarm Base Station with a new device sent to you by Ring Customer Support when something's gone amiss.
Step 1 — Remove the old Base Station from your account.
If your current Base Station is already offline or removed from your Ring account, skip this step and continue to “Set up the new Base Station”.
To remove your existing Base Station:
- Open the Ring App.
- Tap the menu (☰).
- Tap Devices.
- Select the Base Station you would like to remove.
- Tap the Device Settings tile.
- Select Advanced Options.
- Select Unregister system.
- Tap Unregister to remove this Base Station.
Step 2 — Set up the new Base Station.
Be sure to have your wifi password, and turn on Bluetooth on your phone before you begin.
- Open the Ring app.
- Tap Set Up a Device.
- Tap Security.
- Select the Base Station model you would like to setup.
- Tap Continue.
- Follow the in-app instructions to complete setup.
- When prompted, press the PAIRING button on the rear of your Base Station.
Once your Base Station connects to the internet, it may take a few minutes to complete any software updates. When you see a solid blue LED ring on the Base Station, continue to the next step.
Get more information on setting up your Ring Alarm Base Station by reviewing the user manual.
Step 3 — Factory reset each device.
Important!
Before you start to factory reset and add your Ring devices, make sure each one is near your new Base Station.
Contact Sensor (1st gen)
|
|
Contact Sensor (2nd gen)
|
Motion Detector (1st gen)
|
|
Motion Detector (2nd gen)
|
Keypad (1st gen)
|
|
Keypad (2nd gen) To factory reset your Keypad, press and hold the pinhole reset button in the back of the Keypad for 10 seconds, until it flashes red. |
Range Extender (1st gen)
|
|
Range Extender (2nd gen)
|
Step 4 — Add each security device to your replacement Base Station.
To get each of your security devices online using your replacement Ring Alarm Base Station, repeat these steps for each security device:
- Open the Ring app.
- Tap to open the menu (☰).
- Tap Set up a Device.
- Tap Security.
- Select the type of device you want to add.
- Follow the in-app setup to complete installation.
Keep in mind you’ll need to scan the QR code for each device, name it, and assign it to an area within your home. After you complete the setup, you can customize any of your preferred audio and LED settings for your security devices.