Ring devices use motion detection technology that activates when movement is detected within a certain distance of your Ring device. Once motion is detected, you will receive a notification in your Ring app, and your device will start recording.
Advanced Motion Detection
All Ring devices make use of Advanced Motion Detection, which includes People Only Mode. This feature differentiates between people and other objects or animals. People Only Mode notifies you of motion if a person is detected in range of your device. Consequently, you'll receive less unwanted notifications, such as when a car drives past, or a pet comes in range of your device.
Motion Zones in the Ring App
Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside of that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want, and reduce the number of unnecessary motion alerts, such as cars driving by.
There are two types of Motion Zone features, based on whether your Ring device is battery-powered or wired:
- Adjustable Motion Zones - battery-powered devices*
- Customizable Motion Zones - wired devices
*Ring is always working toward improving your home security experience. Beginning October 2020, we’ve begun releasing a new feature for battery-powered devices called Customizable
Motion Zones. Customizable Motion Zones have been a standard feature on wired Ring devices for some time, but they will soon be an option for Ring neighbors using battery-powered devices.
Adjustable Motion Zones for Battery-powered Devices
Adjustable Motion Zones is enabled in all battery-powered Ring devices, and uses passive infrared (PIR) sensors to detect motion. By enabling you to adjust the sensitivity of your motion sensors, you can receive only the alerts that you care about most.
Adjustable motion sensors work by identifying visitors based on a change in temperature, and sending a signal to your smart device. You can control the sensors' range and sensitivity in the Ring app which can also be optimized for low-power operations to save battery power.
Each sensor detects about a third of the total coverage area, as can be seen in the image below:
The following devices come equipped with Adjustable Motion Zones:
- Ring Video Doorbell
- Ring Video Doorbell 2
- Ring Video Doorbell 3
- Ring Video Doorbell 3 Plus
- Ring Door View Cam
- Ring Stick Up Cam Battery and Plug-In
- Ring Spotlight Cam Battery
Customizable Motion Zones for Wired Devices
Customizable Motion Zones are featured in all of Ring's AC-powered products, which allow for a fuller feature set and greater degree of customization.
This system’s customization options let you draw up to three areas in the camera’s view to detect motion in. These Motion Zones allow you to define a specific area that you want your Ring to cover, while ignoring everything outside that area.
By drawing your Motion Zones to exclude high-frequency areas such as public paths and roads, you can reduce the number of false positive motion notifications, such as cars driving by, and increase the effectiveness of your Ring device.
The image below depicts how custom ranges of motion detection can be drawn and selected.
The following devices come equipped with Customizable Motion Zones:
- Video Doorbell Elite
- Video Doorbell Pro
- Stick Up Cam Wired
- Stick Up Cam Elite
- Indoor Cam
- Floodlight Cam
- Spotlight Cam Wired
My motion zones are active, but I am not receiving any alerts. What do I do?
If you are not receiving notifications for your motion alerts, try the steps below:
- Verify that your camera is picking up motion.
- Review the Event History on the dashboard to ensure that there is a record for motions that took place during that time.
- If there is no record, your Ring device didn’t capture an event during that time.
- Double-check Motion Settings to ensure you have at least one motion zone set and optimized.
- Make sure your camera is connected to wifi via the Device Health option in the Ring app.
- Verify there is no Motion Schedule enabled during the time of the event.
- You will see a clock icon next to your Ring device on the dashboard of the Ring app if there is an active Motion Schedule set to the current time.
If the above-mentioned solutions don't fix the problem, check the notification settings on your mobile device.
I keep receiving false notification from my Ring device when nothing is there. What can I do?
- Check your Motion Zones to see if there is anything that might be triggering a motion.
- Is your Ring device’s Motion Zone covering a busy street or sidewalk? You may need to lower the zone to exclude an area.
- For battery devices, turn on Motion Verification and People Only Mode, to reduce your device’s motion sensitivity.
- For wired devices, adjust your motion sensitivity down to People Only Mode.