Troubleshooting your Ring Alarm Motion Detector (2nd generation)

Having issues with your 2nd generation Ring Alarm Motion Detector? Follow these steps to help resolve them.

The light patterns on your Motion Detector will help you identify if it’s working well, or if there’s something wrong. When you press and hold the button on the front of the Motion Detector, you may see:

• Single green flash = Communication is successful. It’s working.
• Single red flash = Communication is unsuccessful, but the Motion Detector is still on your network.
• Three green flashes = The Motion Detector is not connected to your Ring Alarm network.

What if My Motion Detector Won’t Connect or Seems to Be Offline?

Try these steps. Remember, if after these steps, the light flashes green one time, it’s back online and working.

• Press the button on the front cover.
• Move the Motion Detector closer to the Base Station.
• Move a Range Extender between your Motion Detector and the Base Station.
• Remove the back cover from the device (which will tamper it), then replace the cover.
• Remove the back cover, remove both batteries, wait a few seconds, then reinsert them.*
• If nothing works and there is no light on the Motion Detector, try replacing the batteries with new ones.*

* Always insert replacement batteries correctly, matching the + (positive) and - (negative) symbols on the battery with the symbols on your Motion Detector.

Still Won’t Connect? Remove then Re-Add Your Motion Detector (2nd Generation)

If your Motion Detector is not working properly and you want to remove it and re-add it to your Ring Alarm (or if you no longer want to use your Motion Detector), follow these steps:

1. In the Ring app, tap Menu, then Devices, then Alarm or Alarm Pro Base Station, then tap the Motion Detector you wish to remove.
2. Tap Device Settings (the gear icon).
3. Remove the back cover, then tap Remove. Use the end of a paperclip or a similar tool to press and hold the pinhole on the back of the Motion Detector until you see the LED light up red for 3 seconds.
4. The Ring app will let you know the device was removed. Remove the battery from the device until you are ready to use it again.
5. If you’re ready to re-add your Motion Detector, return to the Ring app main menu, tap Set Up a Device, then Security, then Sensors. Select the Motion Detector (2nd Generation) you want to add and follow the onscreen instructions. You’ll be asked to tap “Got it,” then replace the batteries you removed,* then hold the button on the front of your Motion Detector for 5 seconds.
6. When the device is added back to your Ring Alarm, follow the instructions to configure your device, then slide it back onto its base and put it back where desired.

* Always insert replacement batteries correctly, matching the + (positive) and - (negative) symbols on the battery with the symbols on your Motion Detector.

What if I’m Still Having Trouble Connecting My Motion Detector?

1. Remove the back cover from the device.
2. In the Ring app, tap the main menu, then tap Devices, then tap Alarm or Alarm Pro Base Station, then tap Base Station.
3. Tap Device Settings (the gear icon), then tap Advanced Options. Tap Z-Wave, then tap Remove Z-Wave Device. Note: DO NOT TAP “Reset Z-Wave Network”. This will remove your entire Ring Alarm network and you’ll need to reset every device.
4. Tap Remove and the app will say “Removing device, Listening for device to remove.”
5. Briefly tap the pinhole reset button on the back of your Motion Detector with a paperclip or the pinhole tool. The device should be removed successfully and you may now set up the device again in your Ring app.
6. When you’re ready to re-add your Motion Detector, return to the Ring app main menu, tap Set Up a Device, then Security, then Sensors. Select the Motion Detector (2nd Generation) you want to add and follow the onscreen instructions. You’ll be asked to tap “Got it.” Hold the button on the front of your Motion Detector for about 5 seconds. (You may have to remove and replace the batteries.*)
7. When the device is added back to your Ring Alarm, follow the instructions to configure your Motion Detector, then slide it back onto its base and put it where desired.

* Always insert replacement batteries correctly, matching the + (positive) and - (negative) symbols on the battery with the symbols on your Motion Detector.

Factory Reset Your Motion Detector:
If you’re having difficulty with your device, it’s not working properly, and you’ve tried everything else, you can factory reset the Motion Detector as a last resort. This will remove it from your Ring Alarm, and restore the default settings.

1. Remove the Motion Detector back cover. Keep the batteries in the device.
2. Use the pinhole tool or a paper clip to press and hold the reset button (on the back of the device) until you see the LED on the front turn red, about 10 seconds.
3. Follow the above instructions to re-add your Motion Detector to your Ring Alarm.

If you have exhausted all of the steps listed here, you may need to reach out to our support team for assistance.

Additional Information:

Ring Alarm Motion Detector - Setup and Use