Troubleshooting your Ring Alarm Motion Detector (1st generation)

Having issues with your 1st generation Ring Alarm Motion Detector? Follow these steps to help resolve them.

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What if my Motion Detector won’t connect?

Move the Motion Detector closer to the Base Station. If this doesn’t work, try removing and replacing the battery:

  1. Remove the cover from the device, and remove the battery.
  2. Wait a few seconds and then reinsert the battery.
  3. If nothing happens then try replacing the battery with a new one.

 

What if I need to remove my Motion Detector?

  1. In the Ring app, tap Menu, then tap Devices, then tap Alarm Base Station, then tap the Motion Detector you wish to remove. 
  2. Tap the Gear icon on the top right corner, then tap Remove, then on the next screen tap Remove again.
  3. Remove the cover from the device and take out the battery. 
  4. Wait a few seconds and then reinsert the battery.
  5. The app will let you know the device was removed. You can remove the battery from the device until ready to use again.

 

What if I am still having trouble connecting my Motion Detector?

  1. Remove the cover from the device.
  2. Remove the battery from the device.
  3. In the Ring app, tap Menu, then tap Devices, then tap Alarm Base Station, then tap Base Station.
  4. Tap the Gear icon on the top right corner, then tap Advanced Options, then tap Z-Wave, then tap Remove Z-Wave Device
    Note: DO NOT TAP “Reset Z-Wave Network”. This will remove your entire Ring Alarm network and you’ll need to reset every device. 
  5. Tap Remove and the app will say “Removing device, Listening for device to remove”.
  6. Insert the battery into the device. The device should be removed successfully and you may now set up the device.

 

Factory Reset your Motion Detector:

  1. Ensure the battery is inserted and the cover is completely closed.
  2. Press and hold the reset button under the pinhole found on the back of the device. A paperclip works well.
  3. The LED on the front of the sensor should begin blinking. Hold the button down until the LED stops blinking.
    (Note: If you have exhausted all other steps there may be other factors to consider and we recommend reaching out to our support teams for assistance)

If you have exhausted all of the steps listed here, we recommend reaching out to our support teams for assistance.

 

<< Tap here to go back to Ring Alarm Motion Detector - Setup and Use

 

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