If you have a Ring Alarm Security Kit with Verizon LTE purchased at a Verizon Wireless store or on the Verizon website, you also need to sign up for the Security by Ring plan to get professional monitoring, cellular backup, and other benefits.
Security by Ring plans are only sold through Verizon. You can purchase a plan in store, on the Verizon website, and by calling Verizon customer service. To subscribe, call Verizon directly at 1-800-922-0204 and ask to sign up for a Security by Ring plan.
If you have any other account management issues, Verizon customer support can provide you with the help you need.