Troubleshooting Your Contact Sensor (2nd Generation)

Having issues with your Ring Alarm Contact Sensor (2nd Generation)? Follow these steps to help resolve them.

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What if My Contact Sensor (2nd generation) Won’t Connect?

  • Move the Contact Sensor closer to the Alarm or Alarm Pro Base Station.
  • Add a Range Extender between the Contact Sensor and the Base Station. The Range Extender helps extend and expand the Base Station’s Z-Wave network, allowing for greater range and signal strength for all compatible devices at your location.
  • Briefly press the button on the front of the device.
    • If it blinks green three times, it is ready to connect to the Base Station.
    • If it blinks green once, it is connected and communicating with your Base Station.
    • If it blinks red once, it is unable to communicate with the Base Station.

Note: If your Contact Sensor isn’t working or being recognized by your Ring Alarm and the battery power is sufficient, you may have to adjust the position of the magnet and sensor. Move the sensor closer to the magnet or in a more optimal alignment. Click here for tips for installing your Contact Sensor.

Still Won’t Connect? Remove then Re-Add Your Contact Sensor (2nd Generation)

You might have to remove your Contact Sensor and then re-add it to your Ring Alarm.

  1. In the Ring app, tap the main menu, then tap Devices, then tap Alarm or Alarm Pro Base Station. Select the Contact Sensor you wish to remove.
  2. From the Contact Sensor’s dashboard, tap Device Settings (gear icon), then tap the Remove button.
  3. Slide the Contact Sensor from its base, then press and quickly release the pinhole reset button using the end of a paperclip or similar tool. Tap Remove at the bottom of the screen
  4. The Ring app will confirm that your Contact Sensor has been successfully removed.
  5. Now re-add the Contact Sensor to your Ring Alarm by tapping on Set Up a Device from the main menu, then Security, then Sensors.
  6. Follow the onscreen instructions. Scan the QR code on the Sensor as instructed or enter the 5-digit PIN code.
  7. Carefully remove the batteries,* then re-insert them. Press and hold the button on the front of your Contact Sensor for 5 seconds, then slide the Sensor back onto its base. Tap Got It to proceed.
  8. You’ll receive confirmation that the Contact Sensor was added successfully. If not, choose the option to “Try Again.”

* NOTE: While repeating the setup process, when you’re prompted to pull the battery tab you may have to use a small tool, such as a micro screwdriver (a flathead might work best), to carefully remove the coin cell batteries from the casing of your Contact Sensor, then reinsert them.

If You’re Still Having Trouble Connecting Your Contact Sensor (2nd Generation)

  1. In the Ring app, tap the main menu, then tap Devices, then tap Alarm or Alarm Pro Base Station. Select the Contact Sensor you wish to remove.
  2. From the Contact Sensor’s dashboard tap Device Settings (gear icon), then tap Advanced Options.
  3. Tap Remove Failed Device.
  4. The app will confirm when your Contact Sensor has been successfully removed.
  5. Now you’ll need to factory reset your Contact Sensor by following the instructions below.

How to Factory Reset Your Contact Sensor (2nd Generation)

NOTE: This will remove the device from your Alarm or Alarm Pro Base Station and reset the device to the original default settings.

  1. Slide to remove the Contact Sensor from its base.
  2. Press and hold the pinhole reset button using the end of a paperclip or similar tool. The LED light at the front of the device flashes green. Continue holding down the pinhole reset button until the LED light turns red, then release.
  3. Now re-add the Contact Sensor to your Ring Alarm by tapping on Set Up a Device from the main menu, then Security, then Sensors.
  4. Follow the onscreen instructions. Scan the QR code on the Sensor as instructed or enter the 5-digit PIN code.
  5. Carefully remove the batteries,* then re-insert them. Press and hold the button on the front of your Contact Sensor for 5 seconds, then slide the Sensor back onto its base. Tap Got It to proceed.
  6. You’ll receive confirmation that the Contact Sensor was added successfully. If not, choose the option to “Try Again.”

* NOTE: While repeating the setup process, when you’re prompted to pull the battery tab you may have to use a small tool, such as a micro screwdriver, to carefully remove the coin cell batteries from the casing of your Contact Sensor, then reinsert them.

What if I’m Still Having Trouble Connecting My Contact Sensor (2nd Generation) or it Adds as a Binary Sensor?

  1. Slide to remove the Contact Sensor from its base.
  2. Remove the batteries from the device.*
  3. In the Ring app, tap Menu, then tap Devices, then tap Alarm or Alarm Pro Base Station, then tap Base Station.
  4. Tap the Device Settings (gear icon), then tap Advanced Options, then tap Z-Wave, then tap Remove Z-Wave Device.

Note: Do not tap “Reset Z-Wave Network”. This will remove your entire Ring Alarm network and you’ll need to reset every device.

  1. Tap Remove and the app will say “Removing device, listening for device to remove.”
  2. Re-insert the batteries into the device. The device should be removed successfully and you may now set up the device.

* NOTE: The process of removing your coin cell batteries may differ depending on the type of Contact Sensor (2nd Generation) you’re using. You may need to use a small tool, such as a micro screwdriver, to carefully remove the batteries from their casing.

If you have tried all of these steps and your Contact Sensor still doesn’t work, we recommend reaching out to our customer support team for assistance.

Additional Information:

Ring Alarm Contact Sensor - Setup and Use
Tips for Installing Your Contact Sensor (2nd Generation)

 

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