Troubleshooting your Ring Alarm Keypad (2nd Generation)

Having issues with your Ring Alarm Keypad (2nd Generation)? Learn to switch between modes, connect to your Ring Alarm system, and more.

Modes settings for Ring Alarm Keypad (2nd Generation)

The Ring Alarm Keypad (2nd Generation) allows you to choose between three modes:

• Keep Mode Button Lit. LED lights will stay on at all times (when plugged into a working power source).
  • If Keep Mode LED On is chosen but the Keypad (2nd generation) is unplugged, the Keypad will perform as if Motion Detection has been chosen to preserve battery power.
• Motion Turns on Lights. LEDs light up when sensing motion.
• Button Press Turns on Lights. LEDs light up only when you press a button on your Keypad (preserves battery power).

To change modes settings for your Keypad:

1. Open the Ring app.
2. Tap the menu (☰).
3. Tap Devices.
4. Tap Keypad 2nd Gen.
5. Tap the LED Settings tile.
6. Tap LED Patterns.

Ring Alarm Keypad (2nd Generation) won’t connect

If your device shows that it's waiting to connect in the Ring app, but nothing happens:

1. Unplug the Keypad from your power outlet and then plug it in again. If this doesn't work, move the keypad closer to the Base Station and plug it in. You may have to use a Ring Alarm Range Extender.
2. If nothing happens, tap the pinhole reset button on the back of your Keypad.
3. Repeat the process of adding your Keypad (2nd Generation) if it won't connect. When it is attempting to pair (listening), try pressing and holding the 1 key on the Keypad.

Removing your Ring Alarm Keypad (2nd Generation)

Before removing your Keypad from your Ring Alarm, make sure you have disarmed your system to avoid triggering a false alarm.

To remove your Ring Alarm Keypad (2nd Generation): 

1. Unplug the Keypad.
2. Open the the Ring app.
3. Tap the menu (☰).
4. Tap Devices
5. Then, tap Keypad 1st Gen under the Keypads section.
6. Tap the Device Settings tile.
7. Tap Remove Device at the bottom of the screen.
8. Confirm device removal by tapping Remove Device on the next screen.
9. Tap Got it once your Keypad is successfully removed.

The Ring app will let you know the device was removed. You should leave it unplugged until you are ready to reconnect your Keypad (2nd Generation) to your Base Station.

Ring Alarm Keypad (2nd Generation) still won't connect

1. Unplug the Keypad.
2. Open the Ring app.
3. Tap Menu (☰).
4. Tap Devices.
5. Tap Alarm or Alarm Pro Base Station.
6. Tap Base Station.
7. Tap Device Settings (the gear icon), then tap Advanced Options. Tap Z-Wave, then tap Remove Z-Wave Device. 

   DO NOT TAP Reset Z-Wave Network
   This will remove your entire Ring Alarm network and you’ll need to reset every device.

8. Tap Remove and the app will say “Removing device, Listening for device to remove.”
9. Push the pinhole reset button. The device should be removed and can now be setup again in the Ring app.

Factory resetting your Ring Alarm Keypad (2nd Generation)

Important!
This will remove device settings such as chirps and volume adjustments and reset the device back to the original default settings.

If you've tried all of the above steps and are still having difficulty with your Keypad, you may need to perform a factory reset on this device. There are a few reasons why a factory reset might be necessary:

• The Keypad is still waiting or attempting to connect to the Ring app.
• The Ring app is prompting you to perform a factory reset.

Follow the onscreen instructions by scanning the QR code on the Keypad or entering the 5-digit PIN code.

• Scanning the QR code:
  1. 1. 1. To Factory Reset the Keypad, plug in the Keypad using the supplied cable and charging block.
        2. Press and hold the pinhole reset button on the back of the Keypad.
        3. Hold the button down for 10 seconds until the network LED flashes red then release.
        4. If the Keypad does not begin configuring, unplug and plug it back in.
• Entering the 5-digit PIN code:
  1. 1. 1. To Factory Reset the Keypad, plug in the Keypad using the supplied cable and charging block.
        2. Press and hold the pinhole reset button on the back of the Keypad.
        3. Hold the button down for 10 seconds until the network LED flashes red then release.
        4. Once reset, press and hold the 1 key for 5 seconds.

If you have tried these steps and it still doesn’t work, we recommend reaching out to our support teams for assistance.

Tap here to go to Ring Alarm Keypad - Setup and Use