Troubleshooting your Ring Alarm Keypad (2nd generation)

Having issues with your 2nd generation Ring Alarm Keypad? Follow these steps to help resolve them.

keypad_2gen_2.png

 

What if my Keypad won’t connect?

  1. Unplug the keypad from power and then plug it in again. If this doesnt work then move the keypad closer to the Base Station and plug it in.
  2. If nothing happens, tap the pinhole reset button using the pinhole tool included or a paper clip.

 

What if I need to remove my Keypad?

  1. Unplug the keypad.
  2. In the Ring app, tap Menu, then tap Devices, then tap Alarm Base Station, then tap the Keypad you wish to remove. 
  3. Tap the Gear icon on the top right corner, then tap Remove, then on the next screen tap Remove again.
  4. Tap the pinhole reset button using the pinhole tool included or a paper clip.
  5. The app will let you know the device was removed. You can leave the Keypad unplugged until ready to set up again.

 

What if I am still having trouble connecting my Keypad or it adds a binary sensor?

  1. Unplug the Keypad.
  2. In the Ring app, tap Menu, then tap Devices, then tap Alarm Base Station, then tap Base Station.
  3. Tap the Gear icon on the top right corner, then tap Advanced Options, then tap Z-Wave, then tap Remove Z-Wave Device
    Note: Do not tap “Reset Z-Wave Network”. This will remove your entire Ring Alarm network and you’ll need to reset every device. 
  4. Tap Remove and the app will say “Removing device, Listening for device to remove".
  5. Tap the pinhole reset button using the pinhole tool included or a paper clip. The device should be removed successfully and you may now set up the device.

 

How do I factory reset my Keypad (2nd generation)?

If you've tried all of the above steps and you're still having difficulty with your Keypad, you can try to factory reset this device. Note: This will remove device settings such as chirps and volume adjustments and reset the device back to the original default settings.

To factory reset your Keypad, press and hold the pinhole reset button in the back of the Keypad for 10 seconds, until it flashes red.

If you have tried these steps and it still doesn’t work, we recommend reaching out to our support teams for assistance.

<< Tap here to go back to Ring Alarm Keypad - Setup and Use

 

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