Troubleshooting Your Ring Alarm Keypad (1st Generation)

If you're having issues with your Ring Alarm Keypad (1st Generation), follow the steps below to troubleshoot.

Tap here to learn about Ring Alarm Keypad (1st Generation) light patterns.

Ring Alarm Keypad (1st Generation) won’t connect

1. Unplug the Keypad from power and then plug it in again. If this doesn't work, try moving the Keypad closer to the Base Station and plug it in. Note: You may need to use a Ring Alarm Range Extender.
2. If nothing happens, press and hold the number 1 button for five seconds.

Removing your Ring Alarm Keypad (1st Generation)

Before removing your Keypad from your Ring Alarm, make sure you have disarmed your system to avoid triggering a false alarm.

To remove your Keypad (1st Generation):

1. Unplug the Keypad.
2. Open the the Ring app.
3. Tap the menu (☰).
4. Tap Devices.
5. Then, tap Keypad 1st Gen under the Keypads section.
6. Tap the Device Settings tile.
7. Tap Remove Device at the bottom of the screen.
8. Confirm device removal by tapping Remove Device on the next screen.
9. Tap Got it once your Keypad is successfully removed.

The Ring app will let you know the device was removed. You should leave it unplugged until you are ready to reconnect your Keypad (1st Generation) to your Base Station.

Ring Alarm Keypad (1st Generation) still won't connect

1. Unplug the Keypad.
2. Open the Ring app.
3. Tap menu (☰).
4. Tap Devices.
5. Tap Alarm or Alarm Pro Base Station.
6. Tap Base Station.
7. Tap Device Settings (the gear icon), then tap Advanced Options. Tap Z-Wave, then tap Remove Z-Wave Device. 

   DO NOT TAP Reset Z-Wave Network
   This will remove your entire Ring Alarm network and you’ll need to reset every device.

8. Tap Remove and the app will say “Removing device, Listening for device to remove.”
9. Push the pinhole reset button. The device should be removed and can now be setup again in the Ring app.

Factory resetting your Ring Alarm Keypad (1st Generation)

Important!
This will remove device settings such as chirps and volume adjustments and reset the device back to the original default settings.

If you've tried all of the above steps and are still having difficulty with your Keypad, you may need to perform a factory reset on this device.

To reset:

1. With the Keypad plugged in, press and hold the number "5" button. 
2. Press the pinhole reset button on the back of the Keypad. A paperclip works well. Do not release the "5" button.
3. The Keypad will light up the ring briefly, then the network icon at the top left of the keypad will begin to flash. 
4. When the network icon stops flashing, release the "5" button.

If you have tried all of these steps and it still isn’t working, we recommend reaching out to Customer Support for assistance.

Tap here for more information on Ring Alarm Keypad Setup and Use