Ring devices are constantly being updated to improve their efficiency, add new features, or upgrade their security. When this happens, your device may need to update its "firmware," or the basic software that keeps it running. This will usually happen automatically during set up and the Ring app will keep you notified on the progress of the firmware update. Note that the firmware update can take up to five minutes, so please be patient and do not remove power from the device while it is updating firmware.
Later Firmware Updates
Occasionally, even after installation, your devices will need a firmware update to install the latest features and security. Generally this process will happen automatically and may not be noticeable if you are not in the Ring app at the time the update occurs. If you are, however, you may notice an icon in the app along with the word "Updating" on each device that is getting a firmware update.
During this process you will be unable to control or adjust your Ring Video Doorbell. Your devices may also flash or turn on momentarily after a firmware update, but will return to the state they were in before the update after it is completed. During a device firmware update, the lights on the device may flash. If you notice this happening, do not unplug or turn off your device or attempt to adjust your system until the firmware update is finished.
- Firmware updates require more power than the typical daily usage of your devices. If the battery level of your device is less than 30%, you may get a “Firmware Update Failed” error and be prompted to recharge your device or replace the batteries before the firmware update can be completed.
- For hardwired devices, the device must be powered to take a firmware update.
- Firmware updates rely on good signal strength between your device and the wifi router, Firmware updates may take longer or fail if there is weak signal to devices in your system.