Self-Service Tools During Longer Than Usual Wait Times

A Message to our Neighbors
At Ring, we believe strong communities create safer neighborhoods. At this time, we are taking additional steps to protect our team and their families by doing our part to reduce the spread of COVID-19. These steps include enabling support team members to work remotely where possible and reducing our support hours of operation. This may result in longer than usual wait times and we sincerely apologize for the inconvenience. 

For additional support and resources, please review the following solutions:

Support Solutions

  • Ring Community:
    Read the latest information posted to message boards from Ring Community managers and neighbors worldwide.
  • Customer Support:
    Speak with a customer service team member anytime. Please note, you may experience a longer than usual wait time as call volume is high.

Email Support

We are no longer accepting new support requests via email. If we’re already working with you on an issue, please reply to us in the original email thread.


Educational Links

  • The Ring Blog:
    Keep up to date with what’s happening with Ring products and check out tips and tricks articles to help you better use your Ring products.
  • Getting Started with the Ring App:
    Your Ring app contains a variety of procedures, tips, and links to help articles that can help you diagnose issues and get your Ring devices back up and running.
  • Getting Started with the Neighbors App:
    Join the neighbors in your neighborhood to discuss security issues, solutions, and how they’re coping in these unusual times.

 

Join Our Community

Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum.