Setting Up Your Ring Video Doorbell (2nd Generation) in the Ring App

Setting up your Ring Video Doorbell (2nd Generation) in the Ring app is simple. Simply scroll down for a step-by-step guide.

Step One - Charge the provided battery

Fully charge the provided battery by plugging it into a USB port using the provided orange cable.

The battery is fully charged when only the green LED is lit.

Click here for more information on charging your battery.

 

Step Two - Download the Ring App

To download the Ring app:

  • On your mobile device, go to the App Store (for iOS devices) or the Play Store (for Android devices).
  • Search for Ring.
  • Download and install the Ring app on your mobile device.

Or visit ring.com/app on your mobile device.

Step Three - Create or Log in to Your Account

If this is your first Ring product, you will be asked to set up an account.

To set up an account:

  • Open the Ring app.
  • Select Create Account.
  • Follow the in-app instructions to create a new account.

If you already have another Ring device installed, simply open the Ring app.

Step Four - Tap “Setup Device’

Tap “Set Up a Device” then select “Doorbells.”

Step Five - Scan the QR code or MAC ID barcode on your Ring device

The QR code can be found on the front of the device, while the MAC ID is on the back of your Ring Video Doorbell.

  • Point the camera on your smartphone at the QR code or MAC ID barcode on the back of your Video Doorbell.
    • This code can also be found on the product packaging or on the Quick Start Guide that came with your device.
  • Center the code in the phone camera’s view at the top of the screen.
  • Once the code is recognized, a green square (for QR code) or a green line (MAC ID barcode) will appear, and the setup will proceed to the next step.

Note: If you experience issues with scanning the QR code or MAC ID barcode, you can select “Set Up Without Scanning” and select “Ring Video Doorbell (2nd Generation)” to continue through the setup process.

Step Six - Specify Your Location

If this is your first time setting up a Ring device, you will receive a request from your phone informing you that the Ring app wishes to use your phone’s location services to pinpoint your location. Allowing the app to do so will assist with inputting your address.

Enter your address information into the app, then confirm it.

If you have established a location previously, you can select it from the list of your locations.

Note: Without a specific location, certain features of your Video Doorbell will not work properly.

Click here to learn more about Ring devices and your address.

Step Seven - Name Your Device

Select a specific name for your Video Doorbell (2nd Generation) to distinguish it from other Ring devices on your account. You can choose one of the default names that are suggested, or you can enter your own by selecting “Custom…” at the bottom of the list.

Step Eight - Put Your Video Doorbell into Setup Mode

Press and release the small black button on the front of your Video Doorbell. When there is a spinning white light on the front of your Video Doorbell, tap the “Continue” button in your Ring app.

Step Nine - Connect to Your Ring Device 

iOS: Tap Join when the Ring app asks to join the Ring wifi network.

Android: Your device should automatically connect to the Ring wifi network.

If your device does not automatically connect to the Ring wifi network, or if you chose to continue without scanning in step six, please follow the steps below:

  • Press the home button on your phone to leave the Ring app.
  • Navigate to the Settings app, then tap Wifi.
    • On Android, you may need to navigate to Connection then Wifi.
  • Select the Ring wifi network from the list of available networks. The network will appear as either:
    • Ring- followed by the last six digits of the MAC ID.
    • Ring Setup followed by the last two digits of the MAC ID.
  • Once connected, close your Settings app and return to the Ring app

Step Ten - Connect Your Video Doorbell to Your Wifi

Be sure you’re near your router and have your wifi password ready.

  • Select your wifi network.
    • If you have more than one wifi network, select the network closest to where you will be installing your Video Doorbell.
  • Enter your wifi password and press Continue.

Note: After connecting to your wifi network, your Video Doorbell may update its internal software. While performing an update, the light on the front of your device will flash white. Once the light stops flashing, you know the update is complete and you can continue the setup.

Please do not attempt to ring the doorbell at this time, as it will further delay the update.

Step Eleven - Test Your Device

Once your Video Doorbell has completed its update and setup, push the front button to complete a test call. This will initiate your software and ensure your doorbell is ready to function.

Click here for information on installing your Ring Video Doorbell (2nd Generation) with an existing doorbell.

Click here for information on installing your Ring Video Doorbell (2nd Generation) without an existing doorbell.

 

 



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