Amazon Home Security Trade-in Program Information

How long will it take to receive payment once I trade in my item?

Depending on your location, trade-in items may take up to 10 business days to arrive before they are processed. The packages you sent can be tracked anytime in Your Trade-In Account.

Once your item is received and appraised, you'll receive an e-mail notification within two business days informing you whether your items were accepted or rejected. You can find the status of your trade-in anytime in Your Trade-In Account Once your trade-in value has been paid, you'll see the amount when viewing your gift card balance.

Instant Payment may be offered on eligible trade-ins. If your submission is eligible for and you choose to participate in Instant Payment for your trade-in items, you will receive Amazon.com Gift Card(s) in the amount of the trade-in value at the time you initiate a trade-in.

What condition do my items need to be in?

In general, all items you wish to trade in must match the exact version displayed in the Trade-In search results or on the product page on Amazon.com. You can find the full condition descriptions by visiting Amazon's Electronics Eligibility Criteria page.

How do I unlock or deregister my device?

You must unlock your device from cloud services prior to shipping your trade-in.

You can find instructions by visiting Unlock or Deregister Your Device for Trade-In.

Are there any shipping or other fees?

When submitting a trade-in, customers will print a free pre-paid shipping label for sending in all items. There are no fees. If a trade-in item is not accepted and is returned, there is no cost for return shipping.