Support Center

Purchase policies

How can we help?
  1. Ring Help
  2. Shop Support
  3. Purchase policies

Amazon Home Security Trade-in Program Information

If you have older security devices and are looking to upgrade them to the latest and greatest version, the Home Security Trade-in Program from Amazon will help. By using the program you can take an eligible device from Ring, Bink, or other companies and trade them in for an Amazon gift card  and a promotional discount towards any new qualifying Ring or Bink smart doorbell or camera.

Click here for more information on the Amazon Home Security Trade-in Program.

How do I trade in my old security device?

Trading in your old security devices couldn't be easier. Simply follow this procedure:

  • Choose an eligible device(s) associated with your Amazon account.
  • Answer a few questions about the condition of your device(s) to receive a trade-in quote within seven days. Even non-working devices are eligible.
  • Print a shipping label and send your device(s) in for free. We'll verify the condition within three days after receipt.
  • Once your trade-in is complete, an Amazon Gift Card equal to an appraised value of your old device(s), plus a promotional discount towards any new qualifying Ring or Blink smart doorbell or camera, will be automatically applied to your account.

Promotional discount is limited to one per customer.

Click here for more information on the Amazon Home Security Trade-in Program.

How long will it take to receive payment once I trade in my item?

Depending on your location, trade-in items may take up to 10 business days to arrive before they are processed. The packages you sent can be tracked anytime in Your Trade-In Account.

Once your item is received and appraised, you'll receive an e-mail notification within two business days informing you whether your items were accepted or rejected. You can find the status of your trade-in anytime in Your Trade-In Account Once your trade-in value has been paid, you'll see the amount when viewing your gift card balance.

Instant Payment may be offered on eligible trade-ins. If your submission is eligible for and you choose to participate in Instant Payment for your trade-in items, you will receive Amazon.com Gift Card(s) in the amount of the trade-in value at the time you initiate a trade-in.

What condition do my items need to be in?

In general, all items you wish to trade in must match the exact version displayed in the Trade-In search results or on the product page on Amazon.com. You can find the full condition descriptions by visiting Amazon's Electronics Eligibility Criteria page.

How do I unlock or deregister my device?

You must unlock your device from cloud services prior to shipping your trade-in.

You can find instructions by visiting Unlock or Deregister Your Device for Trade-In.

Are there any shipping or other fees?

When submitting a trade-in, customers will print a free pre-paid shipping label for sending in all items. There are no fees. If a trade-in item is not accepted and is returned, there is no cost for return shipping.

 

Join Our Community

Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum.

Articles in this section

See more