Ring Video Doorbell (2020 release) Information

The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection.

This article will cover commonly asked questions about the Ring Video Doorbell (2020 release). 

What’s the difference between this Video Doorbell and the previous generation?
The Video Doorbell (2020 release) has 1080p HD video (vs 720p HD on the original Ring Video Doorbell), an additional “near” motion zone that provides motion detection in areas only 5’-15’ in front of your home, and a revamped mounting setup that simplifies installation and removal for battery charging. The new Video Doorbell also has improved audio quality, crisper night vision, and improved wifi connectivity.

With Ring Video Doorbell (2020 release), you’ll always be connected to your home, so you can watch over your property and answer the door from anywhere.

What are the features of Ring Video Doorbell (2020 release)?

  • 1080p HD Video
  • Advanced Motion Detection
  • Live View
  • 2.4 GHz connectivity
  • Near motion zone capability
  • Improved audio quality
  • Improved night vision
  • Automated doorbell type detection
  • 1 year warranty on parts, lifetime theft protection
  • Works with iOS and Android
  • Wifi Connected

Click here to learn more about Near Zone functions.

Do I need to replace my Ring Video Doorbell with the Ring Video Doorbell (2020 release)?
No. The original Ring Video Doorbell will continue to work as normal and will continue to be supported by Ring. 

Does the Ring Video Doorbell (2020 release) work with other Ring devices?
Yes. The Ring Video Doorbell (2020 release) works with any other device created by Ring and can perform all the functions expected of a video doorbell in a security system.

Does the Ring Video Doorbell (2020 release) work with Alexa?
Yes. The Ring Video Doorbell (2020 release) is completely compatible with Echo devices.

Click here to learn more about using Ring devices with Alexa. 

Is there a trade-in incentive program for the Ring Video Doorbell (2020 release)?
Yes. There is a trade in program run through Amazon.com.

Click here to learn more about Amazon's Home Security Trade-in Program.

Product Specs

What comes in the box?
Ring Video Doorbell (2020 release)

  • Ring Video Doorbell (2020 release)
  • Installation hardware and tools
  • USB charging cable
  • Mounting bracket
  • User manual & quick-start guide
  • Security Sticker

What are the specs of the Ring Video Doorbell (2020 release)?

  Ring Video Doorbell (2020 release)
Camera Resolution 1080p HD
Field of View 155 degrees horizontal
Connectivity 2.4GHz Wireless 802.11 B/G/N
Connection Speed High Speed Internet
Audio Specs Two way audio with noise cancellation
System Requirements iOS 12 or later, Android 6.0 or later
Size 2.4 in. x 4.98 in x 1.10 in (62mm x 126.5mm x 28mm)
Power Supply

Built-in rechargeable battery pack

Can be hardwired to an existing doorbell system or transformer with 8-24 VAC, 40VA max, 50/60Hz for continuous charging.

 

Compatibility & Usage

Is the Ring Video Doorbell (2020 release) usable with the mounting brackets, solar mounts, charging cables, and wedge/corner kits from the earlier generation of the Ring Video Doorbell?
The Video Doorbell (2020 release) is usable with earlier Video Doorbell’s charging cables. Mounting brackets and wedge/corner kits are not backwards compatible. A compatible solar mount can be found by using this link.

Is the Ring Video Doorbell (2020 release) water resistant?
Yes. The Ring Video Doorbell (2020 release) is water resistant.

Can the Ring Video Doorbell (2020 release) withstand hot or cold temperatures?
The Ring Video Doorbell (2020 release) is rated for temperatures ranging from -5 degrees F to 120 degrees F.

Internet Requirements 

What wifi networks is Ring Video Doorbell (2020 release) compatible with?
Ring Video Doorbell (2020 release) is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies.

What is the recommended Internet speed for Ring Video Doorbell (2020 release)?
High speed internet.

Data Usage and Recording Plans

Does the Ring Video Doorbell (2020 release) use cellular data all the time or just when it's activated?
Ring Video Doorbell (2020 release) will only use cellular data when it’s activated by an event, recording an event, or when you access Live View via the Ring app. If the Video Doorbell doesn’t detect motion or isn’t activated with the app, it won’t use your data.

Does the Ring Video Doorbell (2020 release) keep footage for later review?
It can, however, this requires a subscription to Ring Protect Plan, an optional service that allows you to view, save, and share video.

 Click here for more information about the Ring Protect Plan.

Installation

I have an unusually shaped front yard. How do I aim Ring Video Doorbell (2020 release) in a direction other than straight ahead?
The Ring Video Doorbell (2020 release) can be adjusted to point in directions other than straight forward through the use of a wedge or corner kit. 

Click here to learn more about wedge kits.

There are two types of screws that came with my Ring Video Doorbell (2020 release). What is each screw used for?
In the product packaging there are four wood screws and two security screws. the wood screws are used to affix the mounting bracket to your door or wall. Once the device is installed, use the star-shaped end of the screwdriver bit to tighten the security screws into the bottom of the Ring Video Doorbell (2020 release) faceplate to help deter theft.

rvd-2nd-gen-sec-screw-comp.jpg

Note: For your safety, use only the short security screws under the faceplate. Using any other type of screw could damage the battery and create a potential fire hazard.

Purchases, Refunds, and Warranties

Where can I order the Ring Video Doorbell (2020 release)?
The Ring Video Doorbell (2020 release) is available on Ring.com and at many fine retailers.

Does the Ring Video Doorbell (2020 release) have a warranty?
Yes, a 1-year parts and lifetime theft protection warranty.

Click here for more information on Ring's Limited Warranty and Theft Protection Plan.

What is Ring's refund policy?
You have 30 days from the date you received your device(s) to request a full refund. You are responsible for covering the cost of return shipping.

What if someone steals my Ring Video Doorbell (2020 release)?
If stolen, we will replace it for free. Simply fulfill the reporting requirements, and we’ll ship you a replacement Ring Video Doorbell (2020 release).

Click here for more information on Ring's theft and replacement policy. 

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