FAQs about Ring Alarm (2nd generation)

What is the Ring Alarm Security Kit?
The Ring Alarm Security Kit is a DIY home security system that works on any house or apartment. It comes with the following:

  • Base Station, the brains of the system containing a 104 dB siren*
  • Contact Sensor, perfect for securing individual doors and windows
  • Motion Detector designed to protect larger rooms and areas
  • Keypad, for arming and disarming when you’re at your home or business
  • Range Extender to expand the connectivity of your Ring Alarm 

Ring Alarm is simple enough to install without any tools or professional installation. Contact Sensors and Motion Detectors can notify you when movement is detected, and when your Ring Alarm is armed, they can sound the siren when triggered.

If you add Ring Video Doorbells and Cameras for a whole home security experience and link these devices to Ring Alarm, they will begin recording when your Ring Alarm is triggered. 

What’s the difference between first generation and second generation security devices? 
Ring Alarm (2nd generation) devices have been designed with an improved look and feel based on feedback from customers. Both first and second generation Ring Alarm security devices provide the same level of security and protection. 

  • Keypad (2nd generation) has one-touch emergency buttons. If you have signed up for professional monitoring, you can request police, fire, or medical response by holding one of these buttons for 3 seconds.
  • Contact Sensor (2nd generation) is smaller and contains two coin cell batteries.
  • Motion Detector (2nd generation) has a smaller profile and is easier to mount on the wall. It also uses patented motion detection technology to detect intruders and ignore pets.
  • Range Extender (2nd generation) is designed to be easier to use with a new button and indicator light on the front.  

Are the new Ring Alarm (2nd generation) devices smaller than Ring Alarm (1st generation) devices?
Yes! The new Ring Alarm (2nd generation) devices are smaller, providing you with more options for mounting and securing them within your home.

Keypad_2G.png

Keypad (2nd generation) is 38% smaller.

Dimensions:

4.40” x 4.27” x 0.76” (inches)

112 X 108.5 X 19.5 (millimeters)

Contact_Sensor_2G.png

Contact Sensor (2nd generation) is 38% smaller and thinner.

Dimensions:

2.09" X 1.12" X 0.55" (inches)

52.97 X 28.47 X 13.93 (millimeters)

Motion_Detector_2G.png

Motion Detector (2nd generation) is 36% smaller.

Dimensions:

2.59" x 2.59" x 1.63" (inches)

66 X 66 X 41.6 (millimeters)

Range_Extender_2G.png

Range Extender (2nd generation) is 29% smaller.

Dimensions:

1.86" X 3.19" X 0.96" (inches)

47.2 X 81 X 24.4 (millimeters)

 

Are Ring Alarm 1st gen and 2nd gen devices compatible?
Yes, all Ring Alarm security devices are compatible with every Base Station. You can mix and match 1st and 2nd generation Ring Alarm Contact Sensors, Motion Detectors, Range Extenders, Keypads and third-party devices with any Ring Alarm Base Station. These devices are designed to work together.

If you've started with a 1st generation Ring Alarm kit, you can add 2nd generation devices to your Alarm Base Station. If you buy a new 2nd gen Alarm Kit, you can add both 1st gen and 2nd gen devices to your Alarm Base Station.

Do I have to purchase the kit? Or can I buy it piece-by-piece?
The Ring Alarm Security Kit comes with everything you need to protect your home. The Base Station controls your entire Ring Alarm system and is only available with the purchase of a Ring Alarm Kit.

You can purchase extra Contact Sensors, Motion Detectors, Keypads, Range Extenders, Smoke/CO Listener and more to expand the coverage of your system. These will connect with the Base Station at your home to provide a whole home security experience.

What is professional monitoring and how do I sign up?
 Professional monitoring can send emergency responders directly to your home or business if there's a break in or if someone needs help. Our 24/7 monitoring center will call you and your emergency contacts when a security threat is detected, and if you need help - or no one is available to answer the call - we’ll send emergency responders to your home or business.

Getting extra professional monitoring protection is easy: 

  • First, subscribe to a Ring Protect Plus plan. 
  • Next, enroll in professional monitoring through our simple in-app sign up. 

That’s it! If you are registering the Alarm at a new location, you’ll also get a 30-day free trial of Ring Protect Plus so you can try out professional monitoring now.

Your Ring Protect Plus plan provides additional benefits including cellular backup and 60-days of video storage for all cameras and video doorbells at your location. Plus you’ll also get extended warranties on your devices and exclusive discounts. Ring Protect Plus plans are $10/month or $100/year.

Currently, Ring Alarm and the professional monitoring service are available only within the U.S. (excluding American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands) and Canada (excluding Quebec).

Learn more about Ring Protect Plans here.

Does Ring Alarm offer professional monitoring for commercial businesses?
 Yes! Professional monitoring is available for small and medium-sized businesses. Learn more about our business security offerings, including professional monitoring at ring.com/business.

How do I control Ring Alarm? 
You can easily control all aspects of your Ring Alarm using your phone, tablet, or the computer. You can arm and disarm your system with the free Ring App (available on iOS and Android) or the website by logging in to your account on Ring.com. You can use the Keypad if you’re indoors and not near your phone or tablet. Ring Alarm provides three Security Modes to control your system:

  • Home Mode arms your door and window Contact Sensors by default, keeping you safe when you’re at home.
  • Away Mode arms all of your select sensors, ideal for when no one is home.
  • Disarmed Mode allows you to go in and out of your home without setting off the Alarm. 

You can also link your cameras to your Ring device Modes, and automatically enable and disable video recording to protect your privacy.

Do I need to get a permit for my Ring Alarm? 
Some jurisdictions require permits or registration for alarm systems with professional monitoring, but don’t worry, we’re here to help. After you sign up for our professional monitoring service, we’ll send you an email with information about your permit (if you need one) or let you know if your local municipality doesn’t require one. If you do need a permit, we’ll provide you with the details you need, and in some instances, help you get it. 

What happens to my Ring Alarm if the power or internet goes out?
The Ring Alarm Base Station comes with a 24-hour backup battery that kicks in whenever the power at home goes out. If you subscribe to Ring Protect Plus, you’ll also get cellular backup service to help your Ring Alarm stay online and help you stay connected to our monitoring center during an outage 

Does Ring have special programs for HOAs and communities?
Yes, we offer a number of customizable options and promotions to help keep communities safe. Please visit our community programs page to learn more.

 

*The Ring Alarm Base Station siren measures 104 dB at a distance of 1'.

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