Enhancing Security with Two-Step Verification

Two-Step Verification protects you from unauthorized logins into your Ring account. 

Every time you log into Ring (Ring app, Ring.com, or Ring Community), you will receive a One-time [numeric] passcode via text that you will need to enter to successfully log in. 

Keep these tips in mind:

  • The passcode expires after ten minutes.
  • You can request a Resend Code after 60 seconds if you haven’t received it.
  • If you continue to use your mobile app every 30 days, you will not have to login via Two-Step Verification (unless you log out, or Remove All authorized devices from the Ring Control Center).
    • A feature on the sign-in page will allow you to choose to remember the browser you logged in with. By agreeing to identify your browser, you will not be challenged by Two-Step Verification for 30 days.

Ring is no longer using email as a method to send verification codes. 

You can use an authenticator app to get your One-time Passcodes instead of text messages.    

Troubleshooting

If you are receiving an “error occurred” or “bad connection” similar error messages when logging into your Ring app, this is because your app requires an update to continue.

Update your Ring app using this link

If you are using an older version of iOS or Android, you may need to update your mobile device settings.

iOS 5.12 or earlier

You may receive an error message stating, “Your internet connection is not currently working. Please try again." To update your iOS device, use this link for instructions.

Android 3.12 or earlier

You may receive an error message stating, “An error occurred trying to perform the operation. Try again later. To update your Android device, use this link for instructions. 

What is Two-Step Verification?

Two-Step Verification is a mandatory, enhanced security feature that helps keep your account secure and prevents unauthorized users from gaining access to your Ring account. With every new login to your Ring account, you will receive a six-digit code to verify your login attempt. That one-time code needs to be entered within ten minutes before you can access your Ring account. If you are already logged into your account (in the Ring app for instance), you will not be asked to enter a code. If you log into your account from another device, you will be asked to enter a verification code.   

Additional information:

  • We have added an additional measure of security for you and also require any Shared Users on your account to use Two-Step Verification. The same code entry process happens for any Shared Users that you have on the account. They will receive a one-time code, which expires in ten minutes, and will have to enter it to get access to their Ring account.  
  • Additionally, you or your Shared Users can choose to receive the one-time passcode via text message (SMS) or an Authenticator app. Requiring this code helps ensure that the person trying to log into your account is actually you, and that your Shared Users are also authorized to access information from your Ring account.  

Is this feature available for every Ring user? Is it mandatory?
Yes. With every Ring account login, you will be prompted to enter a one-time, six-digit code to verify the login attempt. This applies to primary account Owners as well as Shared Users. 

Am I going to have to do this every time I log into my account?
No. If you continue to use your mobile app every 30 days, you will not have to login via Two-Step Verification (unless you log out or Remove All authorized devices).

Can you opt out of Two-Step Verification?
No.

Does the Neighbors app require Two-Step Verification?
Yes. Two-Step Verification is mandatory for all logins on the Neighbors App, Ring.com, and Ring Community.

What do I do if I no longer have access to the mobile device I was using for Two-Step Verification?
If you no longer have access to the mobile device you used for Two-Step Verification, please contact our Support team.

Note: We’re no longer supporting the Rapid Ring app. To get the latest device and security features, please use the primary Ring app now.

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