Understanding the Pre-Roll Feature

Understanding the Pre-Roll Feature

Capture events more clearly by using the Pre-Roll feature on your Ring Video Doorbell 3 Plus. With Pre-Roll activated you can get a more complete picture of what's happening outside your door. 

This article will answer many commonly asked questions concerning Pre-Roll.

For more information on Advanced Pre-Roll (for wired Ring devices), click here.

What is Pre-Roll?
The Pre-Roll feature enables you to view more complete motion events with your Ring Video Doorbell 3 Plus. A Ring Video Doorbell Plus 3 with Pre-Roll will capture motion four seconds before a motion event is triggered. After these critical seconds of activity are recorded they will be attached to the event clip. If you are subscribed to a Ring Protect plan you will get a video of the event allowing you to have a better look at what's happening outside your door. 

What devices include the Pre-Roll feature?
At this time, only the Ring Video Doorbell 3 Plus includes the Pre-Roll feature. As the feature is added to other devices, Ring will announce it here and on Ring.com.

Click here to learn more about the Ring Video Doorbell 3 Plus.

What’s the difference between Video Doorbell 3 and Video Doorbell 3 Plus?
The main difference between the Ring Video Doorbell 3 and the Video Doorbell 3 Plus, is that the Video Doorbell 3 Plus includes our Pre-Roll technology. The Pre-Roll technology allows you to see an additional 4 seconds of video before a motion event is triggered – a first-to-market feature for battery-powered doorbells and exclusively unique to Ring. Pre-Roll video is in black and white and in low resolution to conserve your battery life and only works during daylight hours.

How does Pre-Roll work?
Pre-Roll is made possible by a small series of low-powered cameras. When the Pre-Roll feature is enabled, these low-powered cameras record up to four seconds of video in a rolling buffer on the camera’s local memory. When you answer a motion event or a doorbell push with Live View, the content in the buffer is made available as a picture-in-picture so you can see what preceded the event.

If you have a Ring Protect plan, the Pre-Roll video is attached to your event video recordings.This is the only time Pre-Roll videos are stored in Ring's cloud.

Do I have to use Pre-Roll?
No. Like most features in a Ring device, the Pre-Roll feature can be turned on or off. 

Pre-Roll is enabled by default in the Ring app, but can be toggled on and off in the Video Settings screen within the App. 

The four seconds of video recorded by Pre-Roll are in black and white. Can I get those videos in color?
No. In order to conserve power, the four seconds of Pre-Roll video are only recorded in black and white and low resolution. 

Does the Pre-Roll video have sound?
No. In order to preserve power, the four seconds of Pre-Roll video are silent.

Does Pre-Roll work at night?
Pre-Roll works in well-illuminated areas. Low light conditions may affect the Pre-Roll functionalities.

Do I have to purchase Ring Protect to be able to use Pre-Roll on my Ring Video Doorbell 3 Plus?
No. Pre-Roll on this device works for everyone, regardless if you are subscribed to a Ring Protect Plan or not. However, if you do not subscribe to a Ring Protect Plan, you will only be able to view Pre-Roll as a picture-in-picture in Live View for answered motion notifications. Ring Protect Plan subscribers will be able to take full advantage of the Pre-Roll feature, including seeing Pre-Roll video previews in their Ring app timeline or event history, as well as for answered motion notifications.

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Click here to find out more about Ring Protect Plus. 

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