The Control Center in the Ring mobile app enables Ring users to see and manage their authorized mobile, desktop and tablet devices, third-party services linked to their Ring accounts, and enables neighbors to opt out of receiving video requests in areas where local police have joined the Neighbors app.
The following article answers commonly answered questions about Control Center.
What is Control Center?
The Control Center provides you with the ability to view and control important privacy and security settings from one easy-to-use dashboard. The Control Center will also provide Ring neighbors with more transparency into how their data is kept secure and private by Ring.
What can I do with the Control Center?
With the Control Center, you will be able to do the following:
- Account Control
- Two-Step Verification: You can opt to receive an email or a text message when logging in to your account.
- Customer Support Verification: Using this will generate a one-time that you can use to identify yourself when calling into Community Support.
- View and Remove Authorized Client Devices: See and remove all the phones, tablets, and computers that are authorized to log into your Ring account.
- View and Remove Shared Users: Manage the Shared Users associated with your Ring devices, and easily remove them from those devices.
- View and Remove Linked Third Party Accounts: See and remove all services linked to your Ring account.
- Video Storage Time: Choose how long your videos will be stored by Ring and accessible in the Ring app.
- Note: You will need a Ring Protect Plan in order to store videos.
- Shared Video Management: You may choose to share a recorded video via email or on the Neighbors app for your community to view. If you wish to remove or unshare the video, you can do that here.
- Video Encryption: Information on the methods of encryption that Ring uses to protect your privacy and security.
- Community Control
- Video Requests: Users can now opt-out of receiving notifications from Ring when local police seek information related to an investigation, even before ever receiving one.
- Neighbors: This control allows you to opt-out of receiving, viewing, or posting real-time crime and safety alerts in your area. (US only)
- Amazon Sidewalk: This control allows you to opt-out of connecting to the Sidewalk network.
- Privacy Content
- View information: See how Ring keeps your personal information confidential and private.
- Third Party Service Providers: Scheduled to begin a slow roll out February 18th, 2020, Control Center will have a new menu item under "Privacy Information and Control" called "Third Party Service Providers” which allows users to control and turn off Personalized Advertising.
- Public Safety Agency Policies: This page outlines Ring's video privacy, video retention, account privacy, and device privacy policies.
Does the Control Center help neighbors control their privacy when it comes to local police that are on the Neighbors app?
Yes. Control Center enables users to opt-out of receiving notifications from Ring when local police seek information related to an investigation using the video request tool. You’ll also be able to see which local police departments use the Neighbors App, including those in your area.
Why did Ring decide to create the Control Center?
Given the importance of security, privacy and transparency, we decided to create a more centralized place in the Ring app where users can see and control important security and privacy settings.
This provides neighbors with an easier, more direct way to select the levels of security and privacy that are important to them. We feel it’s critical to be transparent with our customers and help them be in control of their privacy and security settings.