What is False Alarm Protection?
if you accidentally trigger your Ring Alarm and receive a false alarm fine from your jurisdiction, we’ll reimburse you for the cost of the first false alarm fine. We’ll also help you figure out why it happened and how to prevent it from happening again.
Simply submit an online claim form, and provide any required documentation, and we’ll cover the fine up to $400.
Who is eligible for a false alarm fine reimbursement?
False Alarm Protection is available to residents of Los Angeles, CA, San Diego, CA, and Denver, CO who receive an email invitation, and is available until December 31, 2020.
Additionally, to be eligible you’ll need to:
- Be the primary Ring account holder.
- Be subscribed to Ring Protect Plus and be signed up for professional monitoring for a Ring Alarm at the location of the false alarm fine.
- Have a valid permit (or have applied for a permit) at the time of the false alarm event, if your local jurisdiction requires permits.
- Submit your claim within 30 days of being issued the false alarm fine
- Have not previously been reimbursed by Ring for a false alarm fine
How do I submit a claim for false alarm fine reimbursement?
To submit a claim, you’ll need to gather the following items:
- A copy of the fine.
- The email address used for your Ring account (which is subscribed to an active Ring Protect Plus plan).
- Proof of payment of the fine.
- Your PayPal email address for reimbursement. If you prefer to receive a paper check, we’ll mail the check to the address of the fine. We can also credit your Ring account with the appropriate amount.
- Any additional information required to properly process your claim. This may vary by jurisdiction.
After you file a claim, we will contact you within 3 business days to let you know that we received your claim. We will contact you once we have processed your claim, reach out with any questions, and reimburse you within 5-7 business days.
How can I prevent false alarms from happening in the first place?
We know that false alarms are annoying, and we have some information that can help. The most frequent causes of false alarms are:
- Not answering the phone when the monitoring center calls.
- Forgetting your verbal password.
- Forgetting to share the verbal password with emergency contacts.
- Using Entry and Exit Delays that are too short.
- Placing a Motion Detector across from a heat source.
- Arming in Away Mode instead of Home Mode when there are people inside.
We suggest you practice avoiding these mistakes and check out the following articles to learn more about professional monitoring and false alarms.
- Preventing false alarms
- How pets can trigger false alarms
- Using and updating your Verbal Password
- Emergency contacts
- How does the monitoring center handles emergencies?
- Getting a call from Ring’s Monitoring Center
- The permit application process
False Alarm Protection Terms & Conditions
Ring’s False Alarm Protection and policy of reimbursement of a customer’s first false-alarm fine applies only to the following “Eligible Customers”: (i) residential customers; (ii) with valid, professionally monitored addresses; (iii) who are located in the “Territory” (defined as Los Angeles, CA; San Diego, CA; and Denver, CO); and (iv) who are subscribed to a Ring Protect Plus plan at the time of the false alarm event. Ring does not offer False Alarm Protection or reimburse the false-alarm fines of business customers or customers located outside of the Territory.
Ring will not reimburse Eligible Customers for fees, interest, penalties, fines, costs, consequential damages, or other expenses relating to:
- False-alarm fines in excess of $400.00 (USD);
- Late payment or nonpayment of fines;
- Claims that are not documented in their entirety using the False Alarm Protection claim form;
- Any claims submitted after Ring reimburses you for your first-false alarm fine;
- Claims that are otherwise reimbursable under existing warranties;
- Personal injury, loss of life, property damage, or unauthorized entrances onto your property; and
- First responders, guards, or private security.
Ring reserves the right to reject a claim for reimbursement of a false-alarm fine in situations including but not limited to the following:
- You did not submit your claim with complete documentation;
- You did not submit your claim through the proper claim submission form which you can find here;
- You did not submit your claim within thirty (30) days of being issued a first false-alarm fine;
- You did not hold a valid up-to-date permit registering your Ring Alarm in your local jurisdiction at the time of the false-alarm event, unless (i) your permit was being obtained by Ring or (ii) your permit was being processed at the time of the fine;
- Your Ring Alarm was not installed in a residential home located in the Territory at the time of the fine; or
- Your Ring Alarm was installed in connection with a business; or
- You did not receive a written offer for the False Alarm Protection directly from Ring.