What does a Ring Alarm emergency contact do?

When an alarm signal is received, the monitoring service will call your list of emergency contacts - people you trust to answer the call and take care of your home in case you can’t be reached. 

Your emergency contacts should be able to:

  • Answer their phone and handle Alarm emergencies.
  • Remember the verbal password and say it when asked in order to verify identity.
  • Go to your home if assistance is needed.
  • Unlock your home to give emergency responders access to your home if necessary.
  • Use your Ring Alarm and disarm it, if asked by authorities. 

IMPORTANT: Make sure that your emergency contacts remember the verbal password. Forgetting the verbal password will increase your chances of a false alarm. 

We recommend that you provide your Emergency Contacts with Shared User access using the Ring app. Click here to learn more about Shared Users.

Learn more about using and resetting your verbal password.


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