Professional monitoring emergency response plans

If you have a Ring Alarm and you’re signed up for professional monitoring, you get 24/7 emergency response from our monitoring center. What does this really mean? 

We’ve worked with the monitoring center to create emergency response plans designed to protect your loved ones and keep your property safe while reducing false alarms. These response plans determine when your emergency contacts are called and when emergency responders are dispatched to your home.

Please note: In order to discuss alarm details with a monitoring center agent or cancel, you and your emergency contacts will need to be able to say your verbal password accurately in order to verify the caller's identity. 

 

Burglar alarm response plan

How is the burglar alarm triggered?  Detection by the Alarm Contact Sensor or Motion Detector when Ring Alarm is armed in Home or Away Mode.

Burglar Response Plan: When the burglar alarm signal is received, the monitoring center will first attempt to call all emergency contacts. 

  • If no one can be reached, then the monitoring center will request police dispatch. 
  • If all contacts answer the phone, but none can remember the verbal password, police dispatch is requested.
  • If any contact answers the phone, correctly says the verbal password and asks for help, the monitoring center will request police dispatch. 
  • If a contact does not remember the verbal password but asks for help, the monitoring center will request police dispatch.

Canceling a burglar alarm: 

  • If you disarm Ring Alarm at any time, the burglar alarm is canceled. (If the confirmation call feature is enabled within the Ring app, you will receive an automated call confirming the cancellation.) 
  • If any emergency contact answers the phone and correctly says the verbal password, they can tell the monitoring center agent to cancel the alarm. 

 

Panic alarm response plan

How is Panic triggered?  Triggered by pressing and holding X and ✓ on the Keypad, or the Panic Button* when Ring Alarm is Armed Home, Away, or Disarmed. 

Panic Response Plan: When a panic alarm signal is received, the monitoring center will call your first emergency contact: 

  • If the first contact answers the call and confirms the emergency or asks for help, police dispatch is requested.
  • If any emergency contact answers the call and gives the wrong verbal password, police dispatch is requested.
  • If no one answers the call, police dispatch is requested.

Canceling the Panic alarm: If the first emergency contact answers the phone and says the correct verbal password, you can attempt to cancel the Panic alarm. 

 

 

Duress alarm response plan

How is Duress triggered? Triggered by entering the Duress code on the Keypad when Ring Alarm is Armed Home, Away, or Disarmed.

Duress Response Plan: When the Duress code is used, there is no indication that an alarm signal has been sent. The monitoring center will immediately request police dispatch.

Duress alarm cannot be canceled. Click here to learn more about Duress code.

 

SOS alarm response plan

How is SOS triggered?  SOS signals for Police, Fire or Medical response are triggered by tapping the SOS icon within the Ring app when Ring Alarm is Armed Home, Away, or Disarmed.

SOS Response Plan: When you trigger SOS within the Ring app, a signal requesting police, fire, or medical response is sent. The monitoring center will call your first emergency contact. If no one answers, the monitoring center will request police, fire dispatch or medical response depending on your selection.

Canceling the SOS alarm:  You can only cancel an SOS alarm by answering the monitoring center call. It cannot be canceled within the app.

Click here to learn more about SOS.

 

Smoke alarm response plan

How is the Smoke alarm triggered? Smoke alarm signals can be sent by the First Alert Smoke and CO Detector* or the Ring Alarm Smoke & CO Listener* when Ring Alarm is Armed Home, Away, or Disarmed.

Smoke alarm Response Plan: When your Smoke alarm sounds in your home, a signal requesting fire is sent. The monitoring center will attempt to contact your first emergency contact. If no one answers, the monitoring center will request fire dispatch. Then, the monitoring center will attempt to call the emergency contacts to notify them that the fire department has been dispatched. 

Canceling the Smoke Alarm:  You can cancel a Smoke alarm by answering the first monitoring center call. It cannot be canceled within the app. 

 

Carbon monoxide (CO) alarm response plan

How is the CO alarm triggered? Triggered by First Alert Smoke and CO Detector* or the Ring Alarm Smoke & CO Listener* when Ring Alarm is Armed Home, Away, or Disarmed.

CO Alarm Response Plan: When a Carbon Monoxide alarm sounds in your home, a CO signal is sent. The Monitoring Center will immediately request a fire response, and then call your emergency contacts to inform them that the fire department has been dispatched. 

CO Alarms cannot be canceled. Signals from life safety devices cannot be canceled.



Amazon Alexa Guard response plan

How is Alexa Guard triggered? Alexa Guard is triggered by an Amazon Echo device* when Ring Alarm is Armed in Away Mode.

Alexa Guard Response Plan: When Alexa Guard detects the sound of glass breaking or the sound of a smoke or CO detector, the Alexa app will let you know that these sounds have been detected. If your Ring Alarm is connected to your Alexa Guard, you will have the option to send the signal to Ring Alarm which will request police or fire department dispatch, and sound the alarm. 

Canceling Alexa Guard - Alexa Guard alerts can be canceled within the Alexa app. It does not automatically request police or fire dispatch - this step is manually triggered. 

Click here to learn more about Alexa Guard.

 

Flood and Freeze alarm response plan

How is the Flood or Freeze alarm triggered? It can be triggered when the Ring Alarm Flood & Freeze sensor* detects water or freezing temperatures when Ring Alarm is Armed Home, Away, or Disarmed.

Flood and Freeze Response Plan: There is no dispatch available for this sensor. If water or freezing temperature is detected, there are a variety of alerts and automated calls that you can optionally toggle on or off. 

Canceling Flood and Freeze alerts:  All notifications (including automated calls, spoken alerts, and emails) can be canceled within the app. There is no dispatch option.

Click here for more information about the Flood & Freeze Sensor automated calls.

Click here to learn how to adjust chirp tones.

 

Note: If you live an area which requires some alarm signals to be verified, you can use Ring's Guard Response service to verify the alarm. Click here to learn more.

 

*Requires a device that is not included in the Ring Alarm Kit.

Professional monitoring licenses are available at: ring.com/licenses.

(This article is for neighbors in the US and Canada (excluding Quebec) with Ring Alarm, a Ring Protect Plus subscription or free trial, and who have signed up for professional monitoring.)

 

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