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Professional Monitoring emergency response actions

We’ve worked with the monitoring center to create emergency response action plans designed to help protect your loved ones and keep your property safe while helping to reduce false alarms. These determine when your emergency contacts are called and when emergency response is dispatched to your monitored location.

Note: To discuss alarm details with a monitoring center agent or cancel, you and your emergency contacts must say your verbal password accurately in order to verify the caller's identity. Request for dispatch does not require the verbal password and can be requested by answering the monitoring center's call.

Burglar Alarm response

How is the Burglar Alarm Triggered?

It is triggered by a Contact Sensor, Motion Detector, or Glass Break Sensor² when Ring Alarm is armed in Home or Away Mode.

Burglar Response

When the burglar alarm signal is received, the monitoring center will first attempt to call all emergency contacts.

  • If no one can be reached, then the monitoring center will request police dispatch.
  • If all contacts answer the phone, but none can remember the verbal password, police dispatch is requested.
  • If any contact answers the phone, and asks for help, the monitoring center will request police dispatch.

Canceling a Burglar Alarm

  • If you disarm
    3
    Ring Alarm in time, the burglar alarm will be canceled (If the
    in the Ring app, you will receive an automated call confirming the cancellation).
  • If any emergency contact answers the phone and correctly says the verbal password, they can tell the monitoring center agent to cancel the alarm.

Smoke alarm response6

When your compatible smoke/CO alarm or Smoke & CO Listener¹ ² trips the Ring Alarm in your home, a signal is sent to the monitoring center. The monitoring center will attempt to contact your first emergency contact. If no one answers, the monitoring center will request fire dispatch. Then the monitoring center will attempt to call the emergency contacts to notify them that the fire department has been dispatched.

Canceling the Smoke Alarm

You can cancel a smoke alarm by answering the first monitoring center call, by disarming your Ring Alarm Keypad, or from the Ring app.

If you cancel using the Keypad or the Ring App, your emergency contacts will still receive a call from the Ring Monitoring Center at 833-209-2159 to confirm that you intended to cancel a false alarm.

From the Monitoring Center call:

  1. Answer the call from the Ring Monitoring Center.
  2. Confirm you are at the location.
  3. Request to cancel the smoke alarm.

From the Ring Alarm Keypad:

  1. Enter your
    user code
    .
  2. Press the
    Disarm
    button.

From the Ring app:

  1. Tap the
    Disarm
    button from the alarm pop-up in the Ring app.
  2. Tap
    Request Cancel
    * when asked to confirm you are at the location.

*Ring Alarm Keypad and In-app Fire Alarm response cancellation is not guaranteed and may still result in emergency response arriving at your location.

Tap to learn more about Smoke Alarm response.

Panic Alarm4 response

How is a Panic Alarm Triggered?

It is triggered by pressing and holding X and ✓ on the Keypad (1st Generation), pressing and holding the police button on the Keypad (2nd Generation), or pressing and holding the Panic Button4 when Ring Alarm Armed in Home or Away mode or Disarmed.

Panic Response

When a panic alarm signal is received, the monitoring center will only call your first emergency contact:

  • If the first emergency contact answers the call and confirms the emergency or asks for help, police dispatch is requested.
  • If the first emergency contact answers the call and gives the wrong verbal password, police dispatch is requested.
  • If the first emergency contact doesn’t answer the call, police dispatch is requested.

Canceling the Panic alarm

If the first emergency contact answers the phone and says the correct verbal password, the contact can cancel the Panic alarm.

Duress Alarm response

How is duress triggered?

It is triggered by entering the Duress code on the Keypad when Ring Alarm is Armed in Home or Away mode or Disarmed.

Duress response

When the Duress code is used, the siren does not sound and there is no indication that an alarm signal has been sent. The monitoring center will immediately request police dispatch. Your emergency contacts will not be called.

A Duress Alarm cannot be canceled. Learn more about the Duress code.

SOS Alarm response

How is SOS triggered?

SOS signals for Police, Fire, or Medical response5 are triggered by tapping the SOS button in the Ring app and moving the slider for the emergency service being requested when Ring Alarm is Armed in Home or Away mode or Disarmed.

Alarm Users

When you trigger SOS in the Ring app, we send a signal to request police, fire, or medical response5 to your address on the account. The monitoring center will call your first emergency contact. If no one answers, the monitoring center will request police, fire dispatch or medical response depending on your selection.

Camera and Doorbell Users

When you trigger SOS in the Ring app, we send a signal to request police, fire, or medical response to your verified address on the account.

  • If you requested fire or medical dispatch, our monitoring center will call every emergency contact; if nobody answers the call, we will request dispatch.
  • If you requested police, our monitoring center will call all of your emergency contacts; if nobody answers the calls, we will not request dispatch.

How to cancel an SOS alarm

You can only cancel an SOS alarm by answering the first call from our monitoring center. If the first call is not answered, the monitoring center will call your first emergency contact.

Alarm – only first call can cancel.

Camera – call all contacts (emergency contact can cancel)

  • For fire and medical dispatch, your first emergency contact won’t need to verify the verbal password to cancel.
  • For police request specifically, your first emergency contact must correctly say the verbal password to cancel the SOS alarm.
  • For all scenarios, it cannot be canceled within the app.

Doorbell and camera users: you may choose to set a verbal password when you enroll in SOS for cameras.

Learn more about SOS.

Carbon Monoxide (CO) alarm response6

Alarms are triggered by the First Alert Smoke and CO Detector, Kidde Smart Smoke & CO Alarm, or the Ring Alarm Smoke & CO Listener¹ ² when Ring Alarm is Armed in Home or Away mode or Disarmed.

CO Alarm Response

When a compatible carbon monoxide alarm or Smoke & CO Listener¹ ² trips your Ring Alarm, a CO signal is sent to the monitoring center. The monitoring center will immediately request a fire response and then call your emergency contacts to inform them that the fire department has been dispatched.

IMPORTANT: CO Alarms cannot be canceled.

Flood and Freeze Alarm response

How is the Flood or Freeze Alarm triggered?

It can be triggered when the Ring Alarm Flood & Freeze sensor detects water or freezing temperatures when Ring Alarm is Armed in Home or Away mode or Disarmed.

Flood & Freeze response

There is no dispatch available for this sensor. If water or freezing temperature is detected, there are a variety of alerts and automated calls that you can optionally toggle on or off.

Canceling Flood & Freeze Alerts

All notifications (including automated calls, spoken alerts, and emails) can be canceled within the app. There is no dispatch option.

More information about Flood & Freeze Sensor automated calls.

Learn how to adjust chirp tones.

To discuss alarm details with a monitoring center agent or cancel, you and your emergency contacts must say your verbal password accurately in order to verify the caller's identity. Request for dispatch does not require the verbal password and can be requested by answering the monitoring center's call.

Last updated 1 day ago

Related Articles

    1
    Professional Monitoring is an add-on plan that first requires a compatible Ring Home subscription. Both sold separately. Service available within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its monitoring center. Smoke and carbon monoxide monitoring is not available for business or commercially zoned addresses. See Ring Alarm licenses at: ring.com/licenses. Additional fees may be required for permits, false alarms, or Alarm Verified Guard Response, depending on your local jurisdiction.
    2 Requires a device that is not included in the Ring Alarm or Ring Alarm Pro Kit.
    3
    Ring Alarm and all Ring Alarm accessories require a compatible Ring subscription (sold separately) for digital arming/disarming and certain other in-app features.
    4
    Compatible Ring subscription and Alarm Professional Monitoring add-on service is required for emergency response request. Additional permit or false alarm fees may apply depending on your local jurisdiction.
    5
    A compatible Ring subscription is required for SOS. SOS is available within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its monitoring center. Additional fees and permit requirements may apply depending on your local jurisdiction.
    6
    A compatible Ring subscription is required for 24/7 Smoke and CO Monitoring. Service available within the U.S. (all 50 states, but not U.S. territories). Ring does not own its monitoring center. Smoke and carbon monoxide monitoring is not available for business or commercially zoned addresses. See Ring Alarm licenses at ring.com/licenses. Additional fees may be required for permits, false alarms, or Alarm Verified Guard Response, depending on your local jurisdiction.
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