Using and Updating Your Verbal Password

Your verbal password is a code word or a number that you created when you signed up for professional monitoring. In an emergency, the monitoring center uses your verbal password to confirm the identity of the person answering the phone.

Who Do I Need to Share My Verbal Password With?

All of your emergency contacts must remember and recite your verbal password when the monitoring center calls.

The Ring Alarm owner must share the verbal password with all emergency contacts and immediately let them know if the password has been updated.

If you use a landline as an emergency contact phone number, give the verbal password to any trusted individual, such as a family member, roommate, or employee, and who is likely to answer the phone if you’re not around.

We recommend checking in with your emergency contacts regularly to confirm that they remember your verbal password and that they know how to use it.

How is the Verbal Password Used?

When your Ring Alarm is triggered, the monitoring center will call your emergency contacts one at a time. When the contact answers, the monitoring center agent will introduce themselves and ask for the verbal password to confirm that they are speaking to someone you trust. If the alarm is triggered accidentally, the emergency contact can use the verbal password to cancel the alarm.

What if I Forget My Verbal Password?

If you or your emergency contacts forget your verbal password, alarm dispatch cannot be cancelled. Also the monitoring center cannot share details about the emergency or follow instructions from you or your emergency contacts. The monitoring center won’t tell you if the verbal password you provided is incorrect, but they will attempt to call other contacts and dispatch services as needed. This may lead to false alarm fees which add up over time for some jurisdictions.

How Do I Change My Verbal Password?

If you forget your verbal password, you can use the Ring app or Ring.com to change it to something new. Whenever you change your verbal password, you must share the new password with your emergency contacts.

Use the Ring app:

  1. Open the app and tap on the menu (three lines in the upper left corner).
  2. Tap Settings.
  3. Tap Monitoring.
  4. Tap Verbal Password and follow the directions.

Enter your new verbal password, then tap Save.

Change Your Verbal Password Online:

  1. Click here and log in to your account.
  2. Tap Settings in the top menu.
  3. Tap Monitoring.
  4. Tap Verbal Password and follow the directions.

Enter your new verbal password, then tap Save.

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