How can I share an incident to the Neighbors App?
To create a new post:
- Tap “New Post” (If you’ve not verified your email, you will need to do this before you are allowed to post.)
- Select a Category that best describes your incident.
- Read and agree to our Community Guidelines.
- (Optional) Add a photo or video from your phone or tablet. If posting from the Ring App*, you can upload videos from your devices.
- Add a title and description to the incident.
- If required, adjust the incident location.
- Tap “Share.”
- A new screen will remind you to verify that:
- The post contains important crime and safety information
- The post is accurate
- The decision to share the post is not influenced by protected characteristics.
- Tap Confirm
* Ring Protect Plan required
Are there guidelines for what we can and cannot post?
Before posting on the Neighbors App, be sure to view our Community Guidelines to see what types of posts and comments are permitted. Our aim is to keep Neighbors content and conversations focused on crime and safety while allowing for constructive and open communication between community members.
Per our Community Guidelines, Neighbors does not tolerate hate speech, racial profiling or other forms of prejudice. We also encourage users to carefully consider the behavior that they are reporting, and to consider the consequences of reporting someone who is innocent. Users are prohibited from posting pictures or videos of people taken where a reasonable person would expect privacy and without their knowledge or consent (for example, users should not post photos or videos of someone in the bathroom).
Users also have the ability to flag incorrect or inappropriate content on Neighbors directly in the app. Our team reviews flagged posts, and if the content violates one of our Community Guidelines, it will be removed from the feed. When we deny posts as part of our moderation process, we generally send an email to the Neighbors user who submitted the post to let them know why it was removed. By educating our users on why their post did not make it to their feed, we reinforce our guidelines and help our users make better posts.
Can I upload non-Ring videos to the Neighbors App?
Yes. You do not need a Ring device to share videos to the Neighbors App. Videos can be uploaded from the media gallery of any smartphone or tablet. If you have another brand of video doorbell or security device, save the video to your phone or tablet’s media gallery and then share in Neighbors.
What do I do if I see incorrect or inappropriate content in the Neighbors App?
If you see content in Neighbors that is inappropriate, tap the “…” icon on the post and then tap “Flag as inappropriate.” This will flag the post for review by our team. You can send an email to firstname.lastname@example.org if you would like to give us further feedback on why a specific post should be removed.
How do I get a post removed from Neighbors?
Send an email to email@example.com if you would like to request a post to be removed from Neighbors. You can also tap the “… “ icon on the post and then tap “Flag as inappropriate.” This will flag the post for review by our team.
Will any identifiable information about me appear in the Neighbors App?
When posting to Neighbors with a new incident or commenting on an existing post, your real identity is not published. Instead we create a random Neighbor number (e.g. Neighbor1) as an identity. These Neighbor numbers are recycled and reused on every post. Neighbor1 is the same person on the comment thread of one post but could be a completely different person on the comment thread of a different post.
What is a ‘resolved’ post?
After posting an incident, the person who posted is able to mark their post as resolved if the incident is no longer open or under investigation. Marking a post as resolved helps inform your neighborhood about events that are not long active. For example, for a post about a lost pet, once the pet is found, marking the post as resolved informs others in the community that they no longer need to look for the missing animal.
Why was the “Suspicious” category removed from Neighbors?
We are always working to improve the Neighbors App experience for all of our users. This change is part of our ongoing efforts to ensure that Neighbors continues to be a welcoming community where users can find relevant information and create safer neighborhoods, together.
While we removed the “suspicious” category, the content on Neighbors hasn’t changed -- Neighbors is still a place to share, discuss and raise awareness about crime and safety-related activity in your community. Please continue to post relevant updates by utilizing one of the available categories - such as, Unknown Visitor, or Safety, or Crime or you can select “I’m not sure” from the category selection screen and we can help categorize it.