Stick Up Cam Plug in Troubleshooting

Regardless of which version you’ve purchased, the Ring Stick Up Cam is a next-generation security camera that can be used both indoors and outdoors to bolster the security around your home. 

This article will help you keep your Ring Stick Up Cam working its best.

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I just finished setting up my Stick Up Cam and the device informed me that it needed to update itself. This is taking a long time, should I be concerned?
The Stick Up Cam isn’t working after I plug it in. What’s going on?
The Stick Up Cam isn’t connecting to wifi. What’s going on?
I’m moving and I want to take the Stick Up Cam with me and install it at a new location. What do I do?
My Stick Up Cam shows as offline. What’s going on?
My Stick Up Cam is not recording sound. What’s going on?
The Stick Up Cam’s sound quality is not good. How do I fix this?
My Stick Up Cam doesn’t seem to be detecting people at night. What’s going on?

I just finished setting up my Stick Up Cam and the device informed me that it needed to update itself. This is taking a long time, should I be concerned?
No. The initial update after your camera installs will take longer than subsequent updates. Be patient and the device will tell you when the update is complete.

The Stick Up Cam isn’t working after I plug it in. What’s going on?
There are several possibilities. Check the following items:

  • Try another outlet. The one you’re using may be faulty or associated with a light switch.
  • If the camera is still not powering on, unplug the power source from the back of the unit and plug it back in.
  • Next, hold the setup button for 20 seconds. 
  • Contact support if the issue persists. 

The Stick Up Cam isn’t connecting to wifi. What’s going on?
There are several possibilities. Check the following items.

  • Fully close and re-open your app.
  • Check to make sure your Stick Up Cam is powered on and plugged in.
  • If not, try another outlet. The one you’re using may be faulty or associated with a light switch.
  • Restart your router and run through the setup process again. Make sure to have your devices in close proximity with your router and correctly enter your password.

I’m moving and I want to take the Stick Up Cam with me and install it at a new location. What do I do?
When moving your Stick Up Cam to a new location, simply run through the setup and installation process again.

My Stick Up Cam shows as offline. What’s going on?

There are several possibilities. Check the following items:

  • Check to make sure your Stick Up Cam is powered on and plugged in.
  • Restart your router and run through the setup process again. Make sure to have your devices in close proximity with your router and correctly enter your password.
  • Check the last reported signal strength for your Stick Up Cam in the Ring app. If it’s poor, you may need to move the cam closer to your router or consider using a Chime Pro.

My Stick Up Cam is not recording sound. What’s going on?

There are several possibilities. Check the following items:

  • Verify the audio streaming and recording toggle in your app is turned on. 

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  • Make sure your phone’s volume is turned up. 
  • Hold the setup button on the top of your camera for twenty seconds, wait a minute, then test audio again. 
  • Remove the power source from your Stick Up Cam for twenty seconds, reinsert it, then test audio again. 
  • Contact Support if the issue persists.

The Stick Up Cam’s sound quality is not good. How do I fix this?
There are several possibilities. Check the following items: 

  • Bring your Stick Up Cam near your router and trigger an event. If the sound improves, you may want to add a Chime Pro to your setup to improve connectivity. 
  • If the sound does not improve, try holding the setup button down for twenty seconds and testing again. 
  • Remove the power source from your Stick Up Cam for twenty seconds, reinsert it, then test audio again. 
  • Contact Support if the issue persists.

My Stick Up Cam doesn’t seem to be detecting people at night. What’s going on?
Make sure the Stick Up Cam’s infrared lights are toggled on in the Ring app.

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 Note: If your camera is facing a window, the infrared lights will need to stay off.  

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