If you got logged out of the Ring app, you can sign back in using the same username and password as before. Here's a few tips to get you started.
- Make sure you're using the same email address that you used to create your Ring account
- If you're not sure what email address you used to create your account, look for previous emails from Ring or Ring Team.
- The email address where you received messages is most likely the one associated with your account.
- Have your password handy
- Remember that passwords are case-sensitive with no spaces.
- If you forgot your password, use the forgot password instructions below the image on this page.
- Sign In to your account and follow the prompts to verify your account
- You'll get a verification code via email or text to complete the process.
Important: If you are on the initial app screen which shows a video of a generic street in a neighborhood, select Log In not Create Account (which will create a duplicate account).
If you forgot your Ring Account Password
Follow these steps to access your account:
- Go to this link: https://ring.com/users/sign_in
- Click or tap Forgot your password?
- Enter your Ring account email address.
- You will receive instructions for resetting your password via email.
Do not share your Ring account password with anyone. No Ring employee, agent, or community manager will ever ask you for your password.
What happens if I don’t receive an email?
If you have multiple email addresses and are not sure which one you used to create your Ring account, search your inboxes for previous messages from Ring or Ring Team. The email address where you received messages from Ring in the past is most likely the email address associated with your account.
What if I don’t have access to that email address?
If you have enabled two-factor verification via text message, you can reset your password via text message. If you don't have two-factor verification enabled, contact Ring Support.