How to Reconnect Your Video Doorbell or Security Camera to Wifi

To reconnect a Ring video doorbell or security camera to your wifi network:

1. Open the Ring app.
2. Tap the

   menu (≡)

   .
3. Tap

   Devices

   and select the doorbell or camera you'd like to reconnect to wifi.
4. Tap the

   Device Health

   tile.
5. Under

   Network

   , tap

   Change Network

   and follow the prompts in the app.
6. Allow some time for your device to fully reconnect to the network, then check your

   wifi signal strength

   in

   Device Health

   to confirm it has successfully reconnected.

Remember, wifi passwords are case sensitive. If you don't know your wifi password, it might be printed on the bottom or side of your router. 

If you have a continuous problem with your device disconnecting from wifi or a weak signal, you could try moving your router. If it's obstructed by furniture, walls, doors, or other dense material, signal strength and performance could be reduced.

Reconnect a Security Camera mounted on a wall or out of reach

1. Open the Ring app.
2. Tap the

   menu (≡)

   in the top left.
3. Tap

   Devices

   and select the camera you'd like to reconnect.
4. Tap the

   Device Health

   tile.
5. Under

   Network

   , tap

   Change Network.
6. Tap

   Change Wifi Network,

   then follow the steps in the app.
7. You can choose to use

   Movement

   or the

   Setup Button

   to reconnect.
   • If your camera is too high to easily access the button, choosing

     Movement

     will reconnect your device to wifi by using the camera's

     Motion Detection

     . 
8. Tap

   Continue

   and follow the prompts in the app to reconnect.
9. Allow some time for your device to fully reconnect to the network, then check your

   wifi signal strength

   in

   Device Health

   to confirm it has successfully reconnected.

Change your wifi network, if applicable.

If you have upgraded from a 2.4 GHz network to a 5 GHz network, your Ring device may not be able to find the 5 GHz network because it is not compatible with 5 GHz.

Some Ring devices can connect to 5 GHz via channels 100 and above. Channels 32-48 are not available in Canada.

Find out which Ring device you have in the Ring app.

Reasons your device may be offline

• There could be an internet service disruption in your area.
• Your wifi network name changed or your wifi network password has changed.
• You switched from a 2.4 GHz (2G) to a 5 GHz (5G) wifi network and your Ring device is not compatible with 5 GHz. Try re-enabling the 2.4 GHz network—

  all Ring doorbells and security cameras are compatible with 2.4 GHz networks

  .
• Physical obstructions between your Ring device and wifi router, such as large metal appliances, multiple walls, heavy furniture, or concrete, stone, or other dense building materials.
• A blown fuse, power outage, or loss of backup power to the device or router.
• If you have a

  Floodlight Cam

  that is connected to a light switch or a timer, make sure the switch is set to “on” or the timer is working so the camera receives power.