How to Reconnect Your Ring Video Doorbell or Security Camera to Wifi or Change Your Wifi Network

Note: Do not use the instructions below for Ring Alarm devices. 

Follow these steps to reconnect your video doorbell or security camera to your wifi network in the Ring App:

  1. Tap on the three lines on the top left hamburger_.png
  2. Tap Devices
  3. Select doorbell or security camera you need to reconnect to wifi—the next screen should be the Device Dashboard
  4. Tap on Device Health 
  5. Tap on Reconnect to Wifi or Change Wifi Network

Remember that wifi passwords are case sensitive. If you don't know your wifi password, it might be printed on the bottom or side of your router. 

Note: Once your device is reconnected to wifi, you can return to the Device Dashboard screen to check your wifi signal strength under Network. 

If you have a continuous problem with your device disconnecting from wifi or a weak signal and your router is behind a couch, or in a closet, or otherwise physically obstructed, try moving your router. 

wifinoise_couch.gif wifinoise_closet.gif
Move router from behind couch Move router out of closet

How to Reconnect to a Ring Chime Pro Network

The Ring Chime Pro acts as a wifi extender as well as an audible doorbell chime. When you are reconnecting a device that has disconnected from wifi, you can connect to the Chime Pro Network instead of selecting your home wifi network, which can boost performance if there is significant distance between your router and Ring device. 

How to Check Your Power Supply

If your device is battery-operated, check to see whether your battery is low:

  • Open up the Ring App and tap on the three lines on the top left hamburger_.png
  • Look for Devices in the list on the left side of the screen
  • Tap Devices
  • Select the device (security camera or doorbell) you want to check
  • Tap on Device Health on the bottom of the screen
  • Look for Power Status to check the battery charge

If you have a hardwired device without a battery, check to make sure the device is receiving adequate power in the Device Health section of the Ring app.

  • Open up the Ring App and tap on the three lines on the top left hamburger_.png
  • Look for Devices in the list on the left side of the screen
  • Tap Devices
  • Select the device (security camera or doorbell) you want to check
  • Tap on Device Health on the bottom of the screen
  • Look for Power Status to check the power 

Note: You can also try rebooting your router by temporarily unplugging it for 30 seconds and then plugging it back in again.    

Other Causes of Not Connecting to or Getting Disconnected from Wifi 

    • Your router is in a closet or behind a piece of furniture.
    • Your wifi network name changed and/or your wifi network password changed.
    • You upgraded from a 2.4 GHz network to a 5 GHz network and your Ring device can't "find" the 5 GHz network because your device is not compatible with 5 GHz. In this case, connect to a 2.4 GHz network instead. 
      • You can find a list of Ring devices that are compatible with 5 GHz at the bottom of this page.  
    • Your wifi network password has special characters or symbols in it, such as a pound sign (#) or exclamation mark (!). Consult your router's documentation for instructions on changing your password. If your router it supplied by your Internet Service Provider, you work with them to change the password and eliminate the special character.
    • Wires might have come loose. After you temporarily disconnect the power, check all of the wires leading into the device to make sure they're snugly seated. 
    • Check your breaker box. You may have blown a fuse and need to reset the device at the breaker.
    • If you have a device such as a Floodlight Cam, connected to a light switch or a timer, make sure that the switch is set to “on” and that the timer is working properly.

Ring Devices that are Compatible with 5 GHz Networks

If you need to find out what Ring device you have, you can find out in the Ring App.  

Doorbells

  • Ring Video Doorbell 3
  • Ring Video Doorbell 3 Plus
  • Ring Video Doorbell 4
  • Ring Video Doorbell Pro
  • Ring Video Doorbell Pro 2
  • Ring Video Doorbell Elite

Security Cameras

  • Floodlight Cam Wired
  • Floodlight Cam Wired Pro

Doorbells and security cameras not listed here will need to be connected to a 2.4 GHz network to function.

If you are still having problems with wifi, you can reach out to Ring Support.

 

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