Taking Timeline Security Snapshots Using Snapshot Capture

Home security is a 24-hour a day, seven day-a-week business. By using the snapshot capture feature (only available when subscribed to a Ring Protect Plan) with your Ring devices, you can get a good overview of what’s happening around your home between notifications and motion alerts. 

This article will explain what the snapshot capture  feature is and answer some common questions concerning it. 

Click here for more information on the Ring Protect Plan.

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What is Snapshot Capture?
How does it work?
How long are snapshots held for viewing?
What happens if my device falls offline?
I want to delete a specific snapshot from my timeline without affecting anything else I have saved. Can I do this?
What is the resolution of the snapshots?
Can I download the snapshots?
Do I need a Ring Protect Plan for this feature to work? What Ring devices have the snapshot capture feature?
Can I change the frequency with which this feature takes snapshots?

What is Snapshot Capture?
Not everything important that happens in front of your cam or video doorbell will trigger a notification. Snapshot capture is an app feature that takes snapshots at certain intervals throughout the day. This allows you to review what’s happened in front of your devices in between events.

The images taken by the snapshot capture feature will be integrated into your timeline along with the videos taken during motion events and Live View. That way you can scan through a single timeline and get a good overview of what’s happening around your home.

Note: Please use Snapshot Capture in compliance with applicable laws and respect the privacy of others.

Note: This feature is currently available on new device setups. Access to this feature will be available for existing devices soon.

How does it work?
Snapshot capture works by taking still frame photos at selected time intervals and uploading them to the Ring cloud. You can then view these snapshots on your timeline, just like you do for events.

Note: Snapshot capture must be enabled in the Ring app in order for the snapshots to record and be stored in the cloud.If you disable this feature you will lose any previous snapshots that were stored in the cloud and on the device. 

Click here for instructions on enabling Snapshot Capture.

How long are snapshots stored for viewing?
Snapshots will be stored in the cloud for seven days. After that they are automatically deleted. This will not affect any of your motion events or Live Views.

What happens if my device falls offline?
Your device will continue to take snapshots at regular intervals and store the snapshots in your device’s local flash memory. Once your device goes back online, all stored Snapshot Capture snapshots stored locally on your device will be automatically uploaded to the cloud.

Note: Battery operated devices can only store a maximum of 2.5 MB and powered devices 30 MB worth of snapshots. Once this limit has been reached, the oldest snapshots will be overwritten by newer ones.

I want to delete a specific snapshot from my timeline without affecting anything else I have saved. Can I do this?
Yes. Snapshot containers can be deleted within timed sections. When footage has been deleted, a semi-transparent patterned bar appears in the timeline. 

Click here for instructions on deleting a snapshot.

What is the resolution of the snapshots?
The snapshots are saved at 640 x 360.

Can I download the snapshots?
They can also be downloaded to mobile devices.

Click here for instructions on downloading a snapshot.

Do I need a Ring Protect Plan for this feature to work?
Yes. the snapshot capture feature will require a Ring Protect Plan subscription.

Click here for more information on Ring Protect Plan.

What Ring devices have the snapshot capture feature?
Snapshot Capture is currently available on the following devices:

Can I change the frequency with which this feature takes snapshots?

Yes. The Snapshot Capture control on your Ring app will allow you to change the frequency with which the Snapshot Capture feature takes pictures.

Note: Increasing the frequency of snapshots taken on a battery operated device will reduce battery life.

Click here for instructions on changing your snapshot frequency.

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