Indoor Cam Troubleshooting

 

Frequently Asked Questions

Indoor Cam isn’t working after I plug it in. 

Indoor Cam isn’t connecting to wifi.

  • Close and re-open your app.
  • Make sure your Indoor Cam is powered on.
  • If not, try another outlet. The one you’re using may be faulty or associated with a light switch.
  • Restart the router and run through the setup process again, making sure to correctly enter your password.

I’m moving and want to install Indoor Cam at a new location.

When moving your Indoor Cam to a new location, simply run through the setup and installation process again. 

My Indoor Cam shows it's offline.

Check the following:

  • Make sure your Indoor Cam is powered on.
  • If not, try another outlet. The one you’re using may be faulty or associated with a light switch.
  • Restart your router and run through the setup process again, making sure to correctly enter your password.
  • Check your device's last reported signal strength in the Ring app under Device Health.

My Indoor Cam is not recording sound.

Check the following:

  • Verify the audio streaming and recording toggle in your app is turned on. 
  • Make sure your phone’s volume is turned up. 
  • Press the reboot button, then test audio again. 
  • Unplug your Indoor Cam for twenty seconds, plug it back in, then test the audio again. 
  • Contact Support if the issue persists.

My Indoor Cam doesn’t detect people at night.

  • Make sure your Indoor Cam’s infrared light is toggled on in the Ring app.
    • The infrared light control is in your Ring app under Video Settings.
  • If your camera is facing a window, you may get distorted images at night.
  • Enable Color Night Vision in the Ring app to help improve clarity at night. 

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